Here, you can find properties for setting up your email: message content, links, titles, and other.
To get a list of available system properties, navigate to System Properties → All Properties.
| Property name | Type | Default value | Description | Example |
|---|---|---|---|---|
itsm.notification.additional_comments.icon.href | String | Not defined | Specify the URL to the image that is displayed in the Discussion block of the notification templates. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.brend.main_button.color_code | String | Not defined | Set the hex color code for the button in the notifications that opens the ticket. | #E31450 |
itsm.notification.contact.email | String | Not defined | Specify the contact email of the service desk department displayed in the notification footer with the contact phone number and link to the contact page. | servicedesk@instance.example.com |
itsm.notification.contact.page_href | String | Not defined | Specify the URL of the contact page, where the user can contact the agent or leave feedback. Use this property together with itsm.notification.contact.page_title. | https://instance.example.com/contact |
itsm.notification.contact.page_title | String | Not defined | Specify the title of the contact page URL. Use this property together with itsm.notification.contact.page_href. | Our contact page |
itsm.notification.contact.phone | String | Not defined | Specify the contact phone of the service desk department. This phone number is displayed in the notifications and on the portal Task View page when the caller changes ticket urgency to Very high. | +1 555 2128506 |
itsm.notification.instance_href | String | Not defined | Specify the URL to the instance referred to in the notifications. | https://instance.example.com |
itsm.notification.logo_href | String | Not defined | Specify the image URL for the logo displayed in the notifications. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.servicedesk_href | String | Not defined | Specify the email address of the service desk department. Use this property together with itsm.notification.servicedesk_title. | servicedesk@instance.example.com |
itsm.notification.servicedesk_title | String | Not defined | Specify the displayable title for the service desk email contact. Use this property together with itsm.notification.servicedesk_href. | Service Desk Email |
itsm.notification.spacer24_href | String | Not defined | Specify the image URL for the spacer block in the notifications on the left and right, and at the bottom of the content part. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.spacer_href | String | Not defined | Specify the image URL for the spacer block in the comments block of the notifications (for the notifications that use task comment mapping, like A comment is added notification). | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.userIcon_href | String | Not defined | Specify the URL to the image that is displayed as an avatar of a user in the notifications with added comments when the user has no picture. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
itsm.notification.work_notes.icon.href | String | Not defined | Specify the URL to the image that is displayed in the Work notes block of the notification templates. | https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B |
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