Service Request Management is a process that manages the lifecycle of service requests. This practice allows users to create service requests and see status updates on them. It provides users with automated workflows and transparent service delivery process.
Create a Request Category
Here users can create and edit request categories.
Create a Request Template
Create and edit request templates by filling in a simple and flexible form. Request templates are intended to hasten the service delivery process.
Service Request State Model
Here you can find a state model of service requests as well as a brief descriprion of every state.
Service Request Creation Process
This process allows users to create service requests and provides them with a flexible and simple form which helps creating specific requests that will meet users' needs.
Request Task Management
Split service requests into request tasks and assign them to different employees.
Service Request Processing
This section focuses on Service Requests processing by the agents.
