Versions Compared

Old Version 8

changes.mady.by.user Anna Kryzhanovskaya

Saved on

compared with

New Version Current

changes.mady.by.user Dina Baksheeva

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Merged branch "DOC0000486" into parent

My Work is a menu category in the Navigation Menu created for ITSM agents and agent interface users to have quick access to lists of absences and tasks and absences, created by them or assigned to them. These items are links to list represetation of tables with predefined filter conditions.

In SimpleOne, My Work has  category by default have the following items and looks like this:Image Removed

  • Assigned to me
Tasks
  • Assigned to
MeTasks Assigned to Me is a
  • my groups
  • Created by me
  • My Absences
  • My Approval Tasks
  • Timecards Approvals.
Info

The set of items depends on the application versions implemented in your instance.


Menu Item nameApplicationDescription
Assigned to meITSM

A list view containing records from the ITSM Tasks table

which is a parent to the following tables: Incident, Request, Problem, Change, Task. The following filters are used for the records:
  • State is not one of Closed, Completed – all records where the State field is anything except Closed and Completed.

    • , which includes data from the ITSM Task table and its child tables.

    The list contains only uncompleted tasks assigned to the current user, i.e., the State field is not Completed or Closed, and

    Assigned User is (dynamic) Me – all records where

    the Assigned User field contains the ID of the current user. 

    Created at descending – records

    Records are sorted by the time of creation

    ,

    so that the latest records are

    stored

    at the top

    .
    Tip

    You can cahnge the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the Tasks Assigned to Me menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles.

    Tasks Assigned to My Groups

    Tasks Assigned to My Groups is a

    of the list.

    Assigned to my groupsITSM

    A list view containing records from the ITSM Tasks table

    which is a parent to the following tables: Incident, Request, Problem, Change, Task. The following filters are used for the records:
  • State is not one of Closed, Completed – all records where the State field is anything except Closed and Completed.
  • Assigned User is empty – all records where the Assigned User field does not contain any value.

    • , which includes data from the ITSM Task table and its child tables.

    The list contains only uncompleted tasks assigned to the user's group, i.e., the State field is not Completed or Closed, and the Assignment Group field contains the ID of

    Assigned Group is (dynamic) One of My Group – all records where the Assigned Group contains ID of

    the group to which the current user belongs. 

    Created at descending – records

    Records are sorted by the time of creation

    ,

    so that the latest records are

    stored

    at the top

    .
    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the Tasks Assigned to My Groups menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles.

    Tasks Created by Me

    Tasks Created by Me is a

    of the list.

    Created by meITSM

    A list view containing records from the ITSM Tasks table

    which is a parent to the following tables: Incident, Request, Problem, Change, Task. 

    , which includes data from the ITSM Task table and its child tables.

    The list contains all tasks created by the current user, i.e.,

    The following filters are used for the records:Caller is (dynamic) Me – all

    records where the Caller 

    contains

    field contains the ID of the current user.

    Created at descending – records

    Records are sorted by the time of creation

    ,

    so that the latest records are

    stored

    at the

    top.

    bottom of the list.

    My AbsencesPersonal ScheduleA
    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the Tasks Created by Me menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles.

    My Absences

    My Absences is a
    list view containing records from the Absence table
    with the following filters:Employee is (dynamic) Me as Employee – all records where the Employee field contains
    and related to the current user, i.e., the Employee field contains the ID of the current user.

    Created at descending – records

    Records are sorted by the time of creation

    ,

    so that the latest records are

    stored

    at the

    top.

    bottom of the list.

    My Approval TasksSimple

    A

    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the My Absences menu item, please read the Navigation article.

    To learn more about filters, please read Condition Builder and Condition Operators articles.

    My Approval Tasks

    My Approval Tasks is a

    list view containing records from the Approval table

    with the following filters:Approver is (dynamic) Me – all records where the Approver field 

    and related to the current user, i.e., the Approver field contains the ID of the current user.

    Created at descending – records

    Records are sorted by the time of creation

    ,

    so that the latest records are

    stored

    at the top of the list.

    Tip

    You can change the filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved. To change the default settings for the My Approval Tasks menu item, please read the Navigation article.

    Timecards ApprovalsWork and Time Management (WTM)

    A list view containing approval records from the Timecard table that related to the current user.

    Records are sorted by the time of creation so that the latest records are at the top of the list.


    Tip

    To change default filters, you need to edit the menu item. The Edit button is shown with a pencil icon Image Added. See the Navigation article to learn more

    To learn more about filters, please read Condition Builder and Condition Operators articles

    .



    Table of Contents
    absoluteUrltrue