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My Work is a menu category in the Navigation Menu created for ITSM agents and agent interface users to have quick access to lists of absences and tasks and absences, created by them or assigned to them. These items are links to list represetation of tables with predefined filter conditions.
In SimpleOne, My Work has category by default have the following items and looks like this:Image Removed
- Assigned to me
- Assigned to
- my groups
- Created by me
- My Absences
- My Approval Tasks
- Timecards Approvals.
Info |
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The set of items depends on the application versions implemented in your instance. |
Menu Item name | Application | Description |
---|---|---|
Assigned to me | ITSM | A list view containing records from the ITSM Tasks table |
, which includes data from the ITSM Task table and its child tables. The list contains only uncompleted tasks assigned to the current user, i.e., the State field is not Completed or Closed, and |
the Assigned User field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the top |
Tip |
---|
You can cahnge the filters or implement additional ones if needed on the list by clicking the funnel icon |
To learn more about filters, please read Condition Builder and Condition Operators articles.
Tasks Assigned to My Groups
Tasks Assigned to My Groups is aof the list. | ||
Assigned to my groups | ITSM | A list view containing records from the ITSM Tasks table |
, which includes data from the ITSM Task table and its child tables. The list contains only uncompleted tasks assigned to the user's group, i.e., the State field is not Completed or Closed, and the Assignment Group field contains the ID of |
the group to which the current user belongs. |
Records are sorted by the time of creation |
so that the latest records are |
at the top |
Tip |
---|
You can change the filters or implement additional ones if needed on the list by clicking the funnel icon |
To learn more about filters, please read Condition Builder and Condition Operators articles.
Tasks Created by Me
Tasks Created by Me is aof the list. | ||
Created by me | ITSM | A list view containing records from the ITSM Tasks table |
, which includes data from the ITSM Task table and its child tables. The list contains all tasks created by the current user, i.e., |
records where the Caller |
field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the |
bottom of the list. | ||
My Absences | Personal Schedule | A |
Tip |
---|
You can change the filters or implement additional ones if needed on the list by clicking the funnel icon |
To learn more about filters, please read Condition Builder and Condition Operators articles.
My Absences
My Absences is alist view containing records from the Absence table |
and related to the current user, i.e., the Employee field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the |
bottom of the list. | ||
My Approval Tasks | Simple | A |
Tip |
---|
You can change the filters or implement additional ones if needed on the list by clicking the funnel icon |
To learn more about filters, please read Condition Builder and Condition Operators articles.
My Approval Tasks
My Approval Tasks is alist view containing records from the Approval table |
and related to the current user, i.e., the Approver field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the top of the list. |
Tip |
---|
You can change the filters or implement additional ones if needed on the list by clicking the funnel icon |
Timecards Approvals | Work and Time Management (WTM) | A list view containing approval records from the Timecard table that related to the current user. Records are sorted by the time of creation so that the latest records are at the top of the list. |
Tip |
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To change default filters, you need to edit the menu item. The Edit button is shown with a pencil icon |
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