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Service Catalog portal page offers forms for submitting service requests.

A request form page consists of the following elements:

  1. The breadcrumbsa <breadcrumbs> widget that allows users to navigate within the portal page structure.
  2. The sidemenua <sidemenu> widget that adds a side menu.
  3. The a request form widget itself.

Breadcrumbs configuration


To configure breadcrumbs correctly, it is preferable to use the attribute values as in the example below (type these values in the Template field of the <breadcrumbs> breadcrumbs widget form):

Code Block
languagexml
themeEclipse
titlebreadcrumbs
linenumberstrue
<div class="portal__breadcrumbs customized">
  <breadcrumbs>
</div>

After that, you can define the breadcrumbs view in the CSS field of this form:

Code Block
languagecss
themeEclipse
titleBreadcrumbs CSS
linenumberstrue
.customized {
  font-family: Tahoma,Verdana,Segoe,sans-serif;
}

Side menu configuration


To configure a sidemenu widget, use the example below as a following template:

Code Block
languagejs
themeEclipse
titlesidemenu
linenumberstrue
<SideMenu parentsDepth="1" childrenDepth="1" includeCategories="1" includeItems="1">\
</SideMenu>

Service Request form configuration
Anchor
request form
request form


The service request form retrieves data from two sources: the fields in a Request Template (itsm_request_template) record and the form of a relevant table itself. See the Process Service Requests article to learn more.

In the Widget Instance (sys_widget_instance) table, you can additionally configure the REM Catalog Request Form widget. These configurations define the set of the fields displayed on a form and the available user interface  actions actions.

See the Portal SimpleTags article to learn more.

Code Block
languagejs
themeEclipse
titleSchema Option Values
{
  "view": "SP",
  "defaultSave": "Send Form",
  "uiActionsOn": "false",
  "clientScriptsOn": "true"
}


Table of Contents
absoluteUrltrue
classfixedPosition
printablefalse