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See the Password resetting configuration article to learn about password configuration settings. |
In SimpleOne, the password resetting process runs automatically, not involving agents. A newly added user can set password via specific link from the email notification. If a user forgot the password, it can be reset via portal and email.
Setting a password
After adding a new user, they will receive a notification via email.
- Click on the link in the email message. You will be redirected to the New Password page.
- Enter a new password and click Confirm. You will be redirected to the Login page.
- Enter your login and password and click Log in.
Resetting a password
Users can reset their account passwords if necessary.
- On the Login page, click the Forgot password? link. You can change the link text in the source message.
- Enter your email.
- Click Submit.
4. After that, you will receive a message containing a link for resetting a password. The link will redirect you to the New Password page where you can set up a new password.
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The password reset email contains a link looking like: |
Users can retrieve their account passwords if necessary. For this, it is required to navigate to the Reset Password page up from the login page using the Forgot Password link.
After that, a user should specify his account email and submit a form. In some seconds, he will receive an email containing a link to the new password page.
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After clicking on a password reset link, a user can set up a new password.
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Login page.
6. Enter you login and password and click Log in.
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A user with |
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the LDAP Server or Source fields specified will not be able to retrieve a password.
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Password retrieval configuration
To display a password retrieval link on the agent interface login page, please do the following:
- Set the simple.passwordreset.enabled system property value to 'true'.
To change the Forgot Password link text, you need to edit relevant values in Source Messages and Messages dictionaries.
Please complete the steps below for changing this message:
- Navigate to System Localization → Source Message.
- Open a search bar using a magnifier icon on the top of the title area.
- Find a message containing the desired text using this search bar.
- Navigate to the Messages tab and click on the record related to this.
5. Click on the ID in the right column to navigate into the record. If it's not displayed, then put it on the list using the Personal list layout functionality.
6. Edit the message for every language you need. You can also use inline-edit functionality to edit messages. For this:
- Double-click on the value in the Translation column.
- Enter a new value.
- Click the check icon.
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While editing messages, please avoid changing the Source Message value because this value is used to display the relevant Message value. |
To change the password retrieval letter subject and body, do the following:
- Edit the email.reset_password.subject and/or email.reset_password.email.body system property values typing your text inside.
To display the password retrieval link on the portal login page, please complete the steps below:
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