See the Password resetting configuration article to learn about password configuration settings.

In SimpleOne, the password resetting process runs automatically, not involving agents. A newly added user can set password via specific link from the email notification. If a user forgot the password, it can be reset via portal and email.

Setting a password

After adding a new user, they will receive a notification via email.

  1. Click on the link in the email message. You will be redirected to the New Password page.
  2. Enter a new password and click Confirm. You will be redirected to the Login page.
  3. Enter your login and password and click Log in.


Resetting a password

Users can reset their account passwords if necessary.

  1. On the Login page, click the Forgot password? link. You can change the link text in the source message.
  2. Enter your email.
  3. Click Submit. 

4. After that, you will receive a message containing a link for resetting a password. The link will redirect you to the New Password page where you can set up a new password.

The password reset email contains a link looking like:

<a href="{instance.uri.without.scheme}/new-password/{password.reset.token}">Your new password</a>

The password.reset.token value should be specified in the Password Reset Token field for the user who retrieved a password.

5. Specify a new password and click Confirm. You will be redirected to the Login page.

6. Enter you login and password and click Log in.


A user with the LDAP Server or Source fields specified will not be able to retrieve a password.


Changing a password

You can change your or other user's password via agent interface in the User table.

Role required: admin, security_admin or user_manager.

User with the user_manager role must belong to the same company as the user for whom they change the password.

Users without these roles cannot change other user's passwords, i.e., they can edit the Password field only in their user record.

To edit a user record, perform the following steps:

  1. Navigate to User Administration → Users.
  2. Find and open the record you need using the Condition Builder or the list search boxes.
  3. Enter a new password into the Password field.
  4. Click Save or Save and Exit to apply changes.

When a user changes another user's password, an email notification is sent to the user whose password has been changed.

See the Available Notifications article to learn more.