Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Announcements are used to deliver news or notifications to the users of the service portal users. They are displayed on the portal and/or sent via email.

When displayed on the portal, the announcement list is located in the Announcements area that is shown below:

Image Modified

Announcement types


There are five announcement types in SimpleOne. They are used to categorize for categorizing announcements based on the information they provide.

Announcement TypeDescription
Recovery
Informs
It informs that some service or configuration item (CI) recovery activities have been started.
Recovery Completion
Informs
It informs that some service or CI recovery activities are over.
Maintenance
Informs
It informs about updates, backups, or maintenance.
Urgent Maintenance
Informs
It informs about an unexpected breakdown.
General Information
Shows
It shows notifications.


Tip

You can customize the highlights of the announcement type and the view of the announcement widget on the service portal. You can also customize the announcement highlight in the agent interface. See the Style Rules article. 

Create an announcement


To create an announcement, complete the steps below:

  1. Navigate to Service Announcements → New Announcement.
  2. Fill in the fields.
  3. Click Save or Save and Exit exit to apply the changes.

Announcement form fields

FieldMandatoryDescription
NumberY
Announcement
The announcement number. This field is populated automatically and has the ANCMXXXXXXX format. It is always read-only.
StateY
Announcement

The announcement state. Available choice options:

  • New – the announcement is just created.
  • Review
 –
  • the announcement must be reviewed. After
setting this state,
  • the state is changed to Review, the approval emails are sent to all emails specified in
the 
  • the Reviewer’s
Email
  • email field.
  • Published – the announcement is displayed on the
Service Portal
  • service portal and/or sent via email.
  • Inactive – the announcement is inactive.
Tip

Only active announcements {state IS

Published^via

Published via Portal IS Yes} are displayed to

Portal

the portal users.


Announcement
Type
typeY

Select

needed

the announcement type. Available choice options are:

  • Recovery
– informs that some service or CI recovery activities have been started.
  • Completion Recovery – informs that some service or CI recovery activities are over.
  • Maintenance – informs about updates, backups, or maintenance.
  • Urgent Maintenance – informs about an unexpected breakdown.
    • Recovery completion
    • Maintenance
    • Urgent maintenance
    • General information
    General Information – shows notifications.
    ServiceYSpecify the
    referenced
    related IT service.
    Recipient
    Email
    emailNSpecify
    the recipient's email for this
    the emails of the recipients of the announcement. You can enter
    more than one email
    multiple emails separated by commas.
    Reviewer's
    Email
    emailNSpecify the
    reviewer's email for this
    emails of the reviewers of the announcement. You can enter
    more than one email
    multiple emails separated by commas.
    SubjectY
    Define
    Type the announcement subject.
    Announcement bodyN

    Type the announcement body in rich-text format.

    In this field, you can design

    Design the announcement body using the built-in editor functionality, such as formatting, working with tables and media, lists, styles, and headings.

    SignatureNAdd a signature to appear in the announcement caption. Refer to the Announcement Signature.
    DescriptionNType a short announcement description. It
    will
    is not
    be
    shown to the
    Service Portal user
    users of the service portal.
    via EmailNSelect this checkbox to send this announcement via email. It will be sent to all addresses specified in the Recipient
    Email
    email field.
    via PortalNSelect this checkbox to display this announcement on the Service Portal in the Portal Announcements area.

    You can make announcements By default, announcements are not available for unauthorized users on the Self-Service Portal.

    To make it possible to In this case, you share an announcement link with your partners and clients who do not need to log into the system to read it. This feature is disabled by default, but you can enable it. To activate the feature, you should select the , select the Public checkboxes in relevant records:

    • Announcement portal page record in the Page table.
    • Announcement widget instance record in the Widget Instance (sys_widget_instance) table.

    Info

    If a page contains several widgets, you should allow give access to all of them. Otherwise, the system will display an empty page.

    Public Announcement page

    You can allow access to announcements to users who do not have a user account and/or have not logged in.

    As a result:

    • Unauthorized users follow a link to a published announcement, they can read it without logging in.
    • Unauthorized users can open other records displayed in the Last Announcements widget.

    Create an announcement signature 
    Anchor
    signature
    signature


    The announcement signature is a customizable block containing text and/or media. In this block, you can place a signature of your announcement and bind it to a new announcement you created in the appropriate field.

    To create an announcement signatureTo configure the announcement portal page, complete the steps below:

    1. Navigate to Portal Structure → Pages.
    2. Find the Announcement record using the search boxes or the Condition Builder and open it.
    3. In the Options section, select the Public checkbox.
    4. Click Save or Save and Exit to apply changes.

    To configure the announcement widget instance, perform the following steps:

    1. Navigate to Portal Structure → Widget Instances.
    2. Find the Announcement Page Portal Widget record using the search boxes or the Condition Builder and open it.
    3. Select the Public checkbox.
    4. Click Save or Save and Exit to apply changes.

    As a result:

  • Unauthorized users follow a link to a published announcement, they can read it without logging in.
  • Unauthorized users can open other records displayed in the Last Announcements widget.
    1. to Service Announcements → Signatures.
    2. Click New and fill in the fields.
    3. Click Save or Save and exit to apply the changes.

    Announcement signature form fields

    FieldMandatoryDescription
    NameNSpecify a name for the announcement signature.
    BodyYType a signature message. Design the signature body using the built-in editor functionality, such as formatting, working with tables and media, lists, styles, and headings.

    Below, you can see an example of an announcement with a signature set on the Portal:

    Image Added

    Table of Contents
    absoluteUrltrue
    classfixedPosition