Announcements are used to deliver news or notifications to the users of the service portal users. They are displayed on the portal and/or sent via email.
When displayed on the portal, the announcement list is located in the Announcements area that is shown below:
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Announcement types
There are five announcement types in SimpleOne. They are used to categorize for categorizing announcements based on the information they provide.
| Announcement Type | Description |
|---|
| Recovery |
Informs Informs | It informs that some service or CI recovery activities are over. |
| Maintenance |
Informs | It informs about updates, backups, or maintenance. |
| Urgent Maintenance |
Informs | It informs about an unexpected breakdown. |
| General Information |
Shows
| Tip |
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You can customize the highlights of the announcement type and the view of the announcement widget on the service portal. You can also customize the announcement highlight in the agent interface. See the Style Rules article. |
Create an announcement
To create an announcement, complete the steps below:
- Navigate to Service Announcements → New Announcement.
- Fill in the fields.
- Click Save or Save and Exit exit to apply the changes.
Announcement form fields
| Field | Mandatory | Description |
|---|
| Number | Y |
Announcement | The announcement number. This field is populated automatically and has the ANCMXXXXXXX format. It is always read-only. |
| State | Y |
Announcement The announcement state. Available choice options: - New – the announcement is just created.
- Review
|
– - – the announcement must be reviewed. After
|
setting this state, - the state is changed to Review, the approval emails are sent to all emails specified in
|
the Email- email field.
- Published – the announcement is displayed on the
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Service Portal - service portal and/or sent via email.
- Inactive – the announcement is inactive.
| Tip |
|---|
Only active announcements {state IS |
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Published^via Published via Portal IS Yes} are displayed to |
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Portal Type needed the announcement type. Available choice options are: |
– informs that some service or CI recovery activities have been started.Completion Recovery – informs that some service or CI recovery activities are over.Maintenance – informs about updates, backups, or maintenance.Urgent Maintenance – informs about an unexpected breakdown.- Recovery completion
- Maintenance
- Urgent maintenance
- General information
|
General Information – shows notifications. referenced | related IT service. |
| Recipient |
Email the recipient's email for this | the emails of the recipients of the announcement. You can enter |
more than one email | multiple emails separated by commas. |
| Reviewer's |
Email reviewer's email for this | emails of the reviewers of the announcement. You can enter |
more than one email | multiple emails separated by commas. |
| Subject | Y |
Define | Type the announcement subject. |
| Announcement body | N | Type the announcement body in rich-text format. |
In this field, you can design Design the announcement body using the built-in editor functionality, such as formatting, working with tables and media, lists, styles, and headings. |
| Signature | N | Add a signature to appear in the announcement caption. Refer to the Announcement Signature. |
| Description | N | Type a short announcement description. It |
will be Service Portal user| users of the service portal. |
| via Email | N | Select this checkbox to send this announcement via email. It will be sent to all addresses specified in the Recipient |
Email| email field. |
| via Portal | N | Select this checkbox to display this announcement on the Service Portal in the Portal Announcements area. |
You can make announcements By default, announcements are not available for unauthorized users on the Self-Service Portal.
To make it possible to In this case, you share an announcement link with your partners and clients who do not need to log into the system to read it. This feature is disabled by default, but you can enable it. To activate the feature, you should select the , select the Public checkboxes in relevant records:
| Info |
|---|
If a page contains several widgets, you should allow give access to all of them. Otherwise, the system will display an empty page. |
Public Announcement page
You can allow access to announcements to users who do not have a user account and/or have not logged in.
As a result:
- Unauthorized users follow a link to a published announcement, they can read it without logging in.
- Unauthorized users can open other records displayed in the Last Announcements widget.
Create an announcement signature
The announcement signature is a customizable block containing text and/or media. In this block, you can place a signature of your announcement and bind it to a new announcement you created in the appropriate field.
To create an announcement signatureTo configure the announcement portal page, complete the steps below:
- Navigate to Portal Structure → Pages.
- Find the Announcement record using the search boxes or the Condition Builder and open it.
- In the Options section, select the Public checkbox.
- Click Save or Save and Exit to apply changes.
To configure the announcement widget instance, perform the following steps:
- Navigate to Portal Structure → Widget Instances.
- Find the Announcement Page Portal Widget record using the search boxes or the Condition Builder and open it.
- Select the Public checkbox.
- Click Save or Save and Exit to apply changes.
As a result:
Unauthorized users follow a link to a published announcement, they can read it without logging in.Unauthorized users can open other records displayed in the Last Announcements widget.- to Service Announcements → Signatures.
- Click New and fill in the fields.
- Click Save or Save and exit to apply the changes.
Announcement signature form fields
| Field | Mandatory | Description |
|---|
| Name | N | Specify a name for the announcement signature. |
| Body | Y | Type a signature message. Design the signature body using the built-in editor functionality, such as formatting, working with tables and media, lists, styles, and headings. |
Below, you can see an example of an announcement with a signature set on the Portal:
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