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SimpleOne stores data as a collection of tables and records.

Record is a minimum low-level independent unit of SimpleOne platform. It is basically a container of information compiled from table columns, in other words, – set of field values. In the list view, it is displayed as a row. In the form view, it is displayed as a form with populated fieldsdefined values. In API, records are SimpleRecord items.

For example, a record in the User (user) table contains a record with the following fieldsis displayed like this:

Field
Section
Value


Column
Loginjohn.doeFirst NameJohnLast NameDoePassword[hidden information]LDAP ServerSourceEmailjohn.doe@email.comTimezoneEurope/ParisDate FormatYYYY.MM.DDActivetrueLocked OutfalseLanguageEnglish

Form view

Image Added


Column

List view

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Every record has default system fields populated automatically:

  • Created by
  • Created at
  • Updated by
  • Updated at
Photofile

Every record has its unique ID that is used by the system in scripts , and properties , and others . As a rule, in agent interface records have human-readable titles/names.

Interface

Forms

Section

Records on forms

Column

Image Removed

Column

In SimpleOne, a record form may be divided into three parts:

Main
  1. Header area – contains
the title and fields of the record. Every record has this structural element. It can also include
  1. a name of the table, the hamburger menu Image Added, and UI actions.
  2. Main area – contains a record title, record fields, and widgets. Here, fields and widgets can be grouped into sections.
  3. Related Links area – contains
the link UI Action, a hyperlink text. It can execute a script or lead to a defined page
  1. UI actions of link type.
  2. Related Lists
area – contains
  1.  area – contains lists of records from tables connected with the current one.
Lists

Image Added

section

Sections column

Anchor

Image Removed

Column

In SimpleOne, a list view includes the following elements:

  • Gear icon Image Removed – click on this icon to change the set and order of columns displayed.

    • section on forms
    section on forms

    Sections allow arranging fields on the form view by dividing them into tabs. Use them to:

    • structure complex tables containing a lot of fields
    • sort fields according to your needs by process stages, by data type, by users involved, etc.
    • draw user's attention to important fields.

    Refer to the Form Layout

    Information icon Image Removed – click on this icon to see the preview information about the record. See the Customizing portal and agent views

    article to learn more.

  • List of records – records included into the table displayed in rows. You can select records using the checkboxes at the right.
  • Cell – the column value of a certain record. You can change the value using the DOC0000035 - Records.
  • Columns – names of columns of the current table. You can change the set and order in the list layout and call the context menu.
  • Search boxes – click the magnifier icon at the left of column names to open the list search boxes. Here, enter the value which a column should contain to find certain records. You can as well use the Condition Builder to filter records.

    • Image Added

    Activity Feed

    Activity Feed module allows tracking record changes and communicate with involved persons.

    Refer to the Activity Feed article to learn more.

    Image Added


    ITSM widgets

    SimpleOne ITSM application provides three widgets displaying:

    Image Added

    UI Actions

    In SimpleOne, lists and forms have a number of UI actions displayed as buttons, links, and context menu items.

    You can create custom UI actions if you need. Use them to:

    • create a link to a page or record
    • execute a script

    Image Added

    Refer to

    Taskboards

    Records in taskboards are represented as cards.

    Image Removed

    See the Taskboards article to learn more.

    Special elements

    Sections  Anchorsection on formssection on forms

    See the Form Layout article to learn more.

    Activity Feed

    See the Activity Feed article to learn more.

    UI Actions

    See the UI Actions article to learn more.

    Views

    Access Control Lists (ACLs)

    See the ACL article to learn more.

    Records on lists

    Inline editing  Anchorinline editing

    Views define which elements are displayed in the form or the list and their order. Hide fields and widgets you do not need, add the necessary ones, and create separate views for users (for example, for different roles) and system parts (agent interface and portal).

    Image Added

    Refer to the Form Layout and List Layout articles to customize layouts. A user can also configure their personal list layouts

    inline editing

    Filtering

    See the Condition Builder article to learn more.


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