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A Configuration Management Database (CMDB) allows manage Configuration managing Configuration Items (CIs) including identifying, gathering, recording, maintaining, controlling, controling and reporting. CMDB collects and stores the following items as configuration records:IT services

  • Configuration Items, such as IT Services and their
individual components
  • components required for service delivery
as Configuration Items; CI Types such as an IT Service or with other custom values
  • .
  • CMDB Class Types, determining CI business logic and the set of various attributes
;
  • .
  • CI Relationships, specifying types of interactions, and dependencies between CIs. Follow the CI Relationship link to learn more. 

CMDB records, therefore, describe your CIs with their relationships, types of dependencies, and various characteristics with their general and specific aspects describing types and interraction mechanism as CI Relationships.

Tip

To indentify identify your CI in your SimpleOne solution, use the CMDB features, and follow the steps below:

  1. Define Within the CMDB Class Types list, define a type of the IT service Service component that is considered as a CI, and determine it within the CI Types list;.
  2. Specify CI composing Specify CI constituent attributes with accurate and reliable information, filling in the Configuration Item form;.
  3. Describe and establishing relationships with other CIs by adding CI Relationships Relationship records.

The Service Model visualizes CIs and their relationships

are visualized by the Service Model view which clearly demonstrates CIs current statuses and interractions.
  • Service Model
    • The Service Model describes CI Types define hierarchical levels of the Service Model that CIs are classified by CI Types on the Service Model hierarchical struture. 
    • CI Types classify CIs on appropriate levels of the Service Model. CIs as IT Services are on the top of the model and connected
    • распределены по уровням сервисной модели в зависимости от указанного типа и взаимосвязаны друг с другом  The Service Model describes composition of CIs and relationships between them in a graphical view and clearly shows CIs current statuses. Watch the model and relationships. CI Types are represented with level of the hierarchical model structure, CIs are model nodes connected with the CI Relationships as edges. 
    • CI Type

    with a Dependency Map view, which demonstrates CIs current statuses and interactions.

    Tip

    Role required: cmdb_manager.

    CMDB Class Type

    In the SimpleOne solution,

    CI Types in SMDB category store records with Type names. Basicaly, 

    IT Services are considered as Configuration Items

    in the SimpleOne solution. A type specifies CI as an IT Service or an another CI. The CI Type selection determines

    , along with the constituent components required for proper service delivery. The CMDB Class Type specifies a set of the CI attributes,

    its place

    its place, and hierarchical position on the Service Model structure.

    CI form fields and related lists are also depend on its type. 

    To identify your CI either as an IT Service or as a custom CI, at first, determine your CIs diversity with the CMDB Class Type list.

    Add a new CI Type

    To create a new CI Type, follow the steps below:

    • Navigate navigate to CMDB → CI Types, and push the New button. 
    • Fill in the Name field with desired Type name, and then push .
    • Click the Save or Save and Exit button. A haven created CI Type will be added in the end of the CI Types list. A new CI Type adds new level of CIs at the bottom of the Service Model view.All CIs with this new type and CIs with this take will take a lower place in the Service Model structure to apply changes.

    Created CMDB Class Type appears at the start of the list. Since each Class Type defines the hierarchical level of the Service Dependency Map, creating a new one results in adding the next lower level of the model.

    Configuration Item

    Configuration records

    Create,

    then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.
  • A Configuration Item (or CI) is simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example.
  • CI can be an IT Service or another type.
  • Add a new CI
  • To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the form with the following fields:

    • Field

    Description

    Number

    Automatically assigned to a record when having been created.

    Name

    A name of a Configuration Item.

    CI Type

    Select your CI type from the list specifying it as an IT Service or as an other type. Depending on this field value 

    Description

    Contains all necessary information details.

    Service Owner

    Define a person from the Users list.

    State

    Select one of two possible values:

    • Active;

    • Inactive.

    Operational State

    Determines an IT Service availability with the following possible statuses:

    • Available;

    • Degradated;

    • Unavailable;

    • Maintenance.

    CI Item = IT Service

    Service Type

    Desribes a type of a delivered Service.

    Select one of the following values in a drop-down list to fill in the field:

    • Business - IT Service is provided from Service supplier to customer;

    • Operational - one of the company's departments delivers IT Service as a provider;

    • Underpinning - an IT Service is delivered to a Service provider by the third party;

    • Request - IT Service is provided on request.

    Master Service

    Specifies a primary IT Service if necessary.

    Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.

    Service Specification

    Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. 

    Business Criticality

    Specifies an IT Service cruciality to a business with one of two values:

    • High;

    • Low.

    CI Item = ...

    Serial Number

    Automatically assigned to a record when having been created.

    Name

    A name of a Configuration Item.

    Primary IT Service

    Specify a provided IT Service choosing it from the list of the CI Items with the IT Service type value.

    Serial Number

    Enter a serial number of your configuration component if it has one.

    IP Adress

    Enter the PI number of your configuration device if it has one.

    DNS

    Enter the DNS adress of your CI if it has one.

    Location

    Confirm the CI location

    • Related Lists:
    • External Service Specification - ;
    • Internal Service Specification - ;
    • Outgoing CMDB Relationship - ;
    • Incoming CMDB Relationship - ;
    • Child Service - ;
    • Related CI - ;
    • ITSM Event - ;
    • Incident - ;
    • Problem - ;
    • Change Request - ;
    • Request - ;
    • Approval - .
    • CI Relationships
    • CI Relationships binds two CIs. It can be established from a source CI to a recipient CI in one or both directions.
    • relationship direction;Bilateral relation and direction;
    • trhrhnbfgbfg
    • COnditional/unconditional relationship;Relationship weight depending on the incoming relationships to a recipient CI.fgbfbgfbgfbgfbfbfgbf
    • CMDB → CI Relationships...
    • Add, establish

    Field

    Description

    Source CI

    Recipient CI

    Bilateral Relation

    Operational Status Transfer Type

    Choose one of the possible values describing the type of operational influence (impact):

    • Conditional - a  ;
    • Inconditional - a source CI exerts an influence to a recipient CI regardless of the conditions.

    Relationship Weight

    Weight on change

    identify, configure, and manage your CIs and their parameters with the records in the list of the Configuration Items (sys_cmdb_ci) table. These records keep all detailed information such as CI Type, set of attributes with their values, and lists with the related records.

    To add a new configuration item, please complete the steps below:

    1. Navigate to the CMDB → Configuration Items.
    2. Click New and fill in the fields.
    3. Click Save or Save and Exit to apply changes.

    There are two ways to extend the CMDB structure:

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