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My Work is a menu category in the Navigation Menu created for ITSM agents and agent interface users to have quick access to lists of absences and tasks and absences, created by them or assigned to them.

In SimpleOne, My Work category has by default have the following items:

  • Tasks Assigned to MemeTasks
  • Assigned to My Groupsmy groups
  • Tasks Created by Meme
  • My Absences
  • My Approval Tasks
  • Timecards Approvals.
Info

The set of items depends on the application versions implemented in your instance.


Menu Item nameApplicationDescription
Tasks
Assigned to
Me
meITSM

A list view containing records from the ITSM Tasks table, which

is a parent to the following tables: Incident, Request, Problem, Change, Task

includes data from the ITSM Task table and its child tables.

The list contains only uncompleted tasks assigned to the current user, i.e., the State field is not Completed or Closed, and the Assigned User field contains the ID of the current user. 

Records are sorted by the time of creation

,

so that the latest records are at the top of the list.

Tasks
Assigned to
My Groups
my groupsITSM

A list view containing records from the ITSM Tasks table,

which is a parent to the following tables: Incident, Request, Problem, Change, Task

which includes data from the ITSM Task table and its child tables.

The list contains only uncompleted tasks assigned to the user's group, i.e., the State field is not Completed or Closed, and the Assignment Group field contains the ID of the group to which the current user belongs. 

Records are sorted by the time of creation

,

so that the latest records are at the top of the list.

Tasks
Created by
Me
meITSM

A list view containing records from the ITSM Tasks table,

which is a parent to the following tables: Incident, Request, Problem, Change, Task

which includes data from the ITSM Task table and its child tables.

The list contains all tasks created by the current user, i.e., records where the Caller field contains the ID of the current user.

Records are sorted by the time of creation

,

so that the latest records are at the

top

bottom of the list.

My AbsencesPersonal ScheduleA list view containing records from the Absence table and related to the current user, i.e., the Employee
field contains
field contains the ID of the current user.

Records are sorted by the time of creation

,

so that the latest records are at the

top

bottom of the list.

My Approval TasksSimple

A list view containing records from the Approval table and related to the current user, i.e., the Approver field contains the ID of the current user.

Records are sorted by the time of creation

,

so that the latest records are at the top of the list.

Tip

You can change filters or implement additional ones if needed on the list by clicking the funnel icon Image Removed. Please note that they will not be saved as default filters for the menu item. To change the default settings for the Tasks Assigned to Me menu item, please read the Navigation article.

To learn more about filters, please read Condition Builder and Condition Operators articles
Timecards ApprovalsWork and Time Management (WTM)

A list view containing approval records from the Timecard table that related to the current user.

Records are sorted by the time of creation so that the latest records are at the top of the list.


Tip

To change default filters, you need to edit the menu item. The Edit button is shown with a pencil icon Image Added. See the Navigation article to learn more.



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