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SimpleOne stores data as a collection of tables and records.

Record is a minimum low-level independent unit of SimpleOne platform. It is basically a container of information compiled from table columns, in other words, – set of field values. In the list view, it is displayed as a row. In the form view, it is displayed as a form with populated fieldsdefined values. In API, records are SimpleRecord items.

For example, a record in the User (user) table contains a record with the following fieldsis displayed like this:

Every record has default system fields populated automatically:

• Created by
• Created at
• Updated by
• Updated at

Every record has its unique ID that is used by the system in scripts , and properties , and others . As a rule, in agent interface records have human-readable titles/names.

Interface

Main area

Related Links

Related Lists

Special elements

Sections

Activity Feed

UI Actions

Views

Access Control Lists (ACLs)

Records on lists

Inline editing

Filtering

Records on forms

In SimpleOne, a record form may be divided into three parts:

1. Header area – contains a name of the table, the hamburger menu Image Added, and UI actions.
2. Main area – contains a record title, record fields, and widgets. Here, fields and widgets can be grouped into sections.
3. Related Links area – contains UI actions of link type.
4. Related Lists area – contains lists of records from tables connected with the current one.

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Sections

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section on forms section on forms

Sections allow arranging fields on the form view by dividing them into tabs. Use them to:

• structure complex tables containing a lot of fields
• sort fields according to your needs by process stages, by data type, by users involved, etc.
• draw user's attention to important fields.

Refer to the Form Layout article to learn more.

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Activity Feed

Activity Feed module allows tracking record changes and communicate with involved persons.

Refer to the Activity Feed article to learn more.

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ITSM widgets

SimpleOne ITSM application provides three widgets displaying:

• information about the caller
• information about the task
• active SLA indications

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UI Actions

In SimpleOne, lists and forms have a number of UI actions displayed as buttons, links, and context menu items.

You can create custom UI actions if you need. Use them to:

• create a link to a page or record
• execute a script

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Refer to the UI Actions article to learn more.

Views

Views define which elements are displayed in the form or the list and their order. Hide fields and widgets you do not need, add the necessary ones, and create separate views for users (for example, for different roles) and system parts (agent interface and portal).

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Refer to the Form Layout and List Layout articles to customize layouts. A user can also configure their personal list layouts.