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My Work is a menu category in the Navigation Menu created for ITSM agents and agent interface users to have quick access to lists of absences and tasks and absences, created by them or assigned to them.
This category is the upmost menu category and includes the following menu In SimpleOne, My Work category by default have the following items:
- Tasks Assigned to MemeTasks
- Assigned to My Groupsmy groups
- Task Created by Meme
- My Absences
- My Approval Tasks
- Timecards Approvals.
Info |
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These items are basically list forms of tables with predefined condition builder.
Tasks Assigned to Me
The set of items depends on the application versions implemented in your instance. |
Menu Item name | Application | Description |
---|---|---|
Assigned to me | ITSM | A |
list view containing records from the ITSM Tasks table |
, which includes data from the ITSM Task table and its child tables. The list contains only uncompleted tasks assigned to the current user, i.e., the State field is not Completed or Closed, and |
the Assigned User field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the top |
of the list. |
Assigned to my groups | ITSM | A |
To learn more about filters, please read Condition Builder and Condition Operators articles.
Tasks Assigned to My Groups
Tasks Assigned to My Groups is alist view containing records from the ITSM Tasks table |
, which includes data from the ITSM Task table and its child tables. The list contains only uncompleted tasks assigned to the user's group, i.e., the State field is not Completed or Closed, and the Assignment Group field contains the ID of |
the group to which the current user belongs. |
Records are sorted by the time of creation |
so that the latest records are |
at the top |
Tip |
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You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the Tasks Assigned to My Groups menu item, please read the Navigation article. |
To learn more about filters, please read Condition Builder and Condition Operators articles.
Tasks Created by Me
Tasks Created by Me is aof the list. | ||
Created by me | ITSM | A list view containing records from the ITSM Tasks table |
, which includes data from the ITSM Task table and its child tables. The list contains all tasks created by the current user, i.e., |
records where the Caller |
field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the |
Tip |
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You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the Tasks Created by Me menu item, please read the Navigation article. |
bottom of the list. |
My Absences |
Personal Schedule | A list view containing records from the Absence table |
and related to the current user, i.e., the Employee field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the |
Tip |
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You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the My Absences menu item, please read the Navigation article. |
bottom of the list. |
My Approval Tasks |
Simple | A list view containing records from the Approval table |
and related to the current user, i.e., the Approver field contains the ID of the current user. |
Records are sorted by the time of creation |
so that the latest records are |
at the top of the list. |
Tip |
---|
You can implement additional filters if needed on the list. Please note that they will not be saved. To change the default settings for the My Approval Tasks menu item, please read the Navigation article. |
Timecards Approvals | Work and Time Management (WTM) | A list view containing approval records from the Timecard table that related to the current user. Records are sorted by the time of creation so that the latest records are at the top of the list. |
Tip |
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To change default filters, you need to edit the menu item. The Edit button is shown with a pencil icon |
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