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Announcements are used to deliver news or notifications to users of the service portal users. They are displayed on the portal and/or sent via email.

When displayed on the portal, the announcement list is located in the Announcements area that is shown below:

Announcement types

There are five announcement types in SimpleOne. They are used to categorize announcements based on the information they provide.

Announcement TypeDescription
RecoveryInforms that some service or CI recovery activities have been started.
Recovery CompletionInforms that some service or CI recovery activities are over.
MaintenanceInforms about updates, backups, or maintenance.
Urgent MaintenanceInforms about an unexpected breakdown.
General InformationShows notifications.


Tip

You can customize the highlights of the announcement type and the view of the announcement widget on the service portal. You can also customize the announcement highlight in the agent interface. See the Style Rules article. 

Create an announcement

To create an announcement, complete the steps below:

  1. Navigate to Service Announcements → New Announcement.
  2. Fill in the fields.
  3. Click Save or Save and Exit to apply the changes.

Announcement form fields

FieldMandatoryDescriptionNumberYAnnouncement number. This field is populated automatically and has the ANCMXXXXXXX format. It is always read-only.StateY

Announcement state. Available choice options:

  • New – the announcement is just created.
  • Review – the announcement must be reviewed. After setting this state, approval emails are sent to all emails specified in the Reviewer’s Email field.
  • Published – the announcement is displayed on the Service Portal and/or sent via email.
  • Inactive – the announcement is inactive.
Tip

Only active announcements {state IS Published^via Portal IS Yes} are displayed to Portal users.

Announcement TypeY

Select needed announcement type. Available choice options are:

  • Recovery – informs that some service or CI recovery activities have been started.
  • Completion Recovery – informs that some service or CI recovery activities are over.
  • Maintenance – informs about updates, backups, or maintenance.
  • Urgent Maintenance – informs about an unexpected breakdown.
  • General Information – shows notifications.
ServiceYSpecify the referenced IT service.Recipient EmailNSpecify the recipient's email for this announcement. You can enter more than one email separated by commas.Reviewer's EmailNSpecify the reviewer's email for this announcement. You can enter more than one email separated by commas.SubjectYDefine the announcement subject.Announcement bodyN

Type the announcement body in rich-text format. In this field, you can design the announcement body using the built-in editor functionality, such as formatting, working with tables and media, lists, styles, and headings.

SignatureNRefer to the Announcement Signature.DescriptionNType short announcement description. It will not be shown to the Service Portal user.via EmailNSelect this checkbox to send this announcement via email. It will be sent to all addresses specified in the Recipient Email field.via PortalNSelect this checkbox to display this announcement on the Service Portal in the Portal Announcements area.

You can make announcements By default, announcements are not available for unauthorized users on the Self-Service Portal.

To make it possible to In this case, you share an announcement link with partners and clients who do not need to log into the system to read it. This feature is disabled by default, but you can enable it. To activate the feature, you should select the , select the Public checkboxes in relevant records:

  • Announcement portal page record in the Page table.

  • Announcement widget instance record in the Widget Instance (sys_widget_instance) table.

Info

If a page contains several widgets, you should allow access to all of them. Otherwise, the system will display an empty page.

Public Announcement

page

You can allow access to announcements to users who do not have a user account and/or have not logged in.

To configure the announcement portal page, complete the steps below:

  1. Navigate to Portal Structure → Pages.
  2. Find the Announcement record using the search boxes or the Condition Builder and open it.
  3. In the Options section, select the Public checkbox.
  4. Click Save or Save and Exit to apply changes.

To configure the announcement widget instance, perform the following steps:

  • Navigate to Portal Structure → Widget Instances.
  • Find the Announcement Page Portal Widget record using the search boxes or the Condition Builder and open it.
  • Select the Public checkbox.
    • Click Save or Save and Exit to apply changes

    .

    As a result:

    • Unauthorized users follow a link to a published announcement, they can read it without logging in.
    • Unauthorized users can open other records displayed in the Last Announcements widget.

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