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SimpleOne Notifications
Here, you can find a list of system notifications available out-of-the-box.
Announcement notification
Notification | Description | Target Auditory |
|---|---|---|
| Announcement review | This notification is sent when an announcement state changes to Review. | Reviewers |
| Announcement publish | This notification is sent when an announcement state changes to Published. | Recipients |
See the Announcements article to learn more.
Approval notifications
Notification | Description | Target Auditory |
|---|---|---|
| Mandatory approvals | This notification contains an approval request for mandatory recipients. | Mandatory recipients |
| Non-mandatory approvals | This notification contains an approval request for non-mandatory recipients. | Non-mandatory recipients |
See the My Approvals and Approval Management articles to learn more.
ITSM Tasks notifications
Notification | Description | Target Auditory |
|---|---|---|
| Task created | This notification is sent when a new task of any type is created. | Caller, Follower |
| Task commented | This notification is sent after commenting on a task. | Caller, Follower |
| Task completed | This notification is sent after a task state changes to Completed. | Caller, Follower |
| Attention Required | This notification is sent when the Attention Required checkbox has been marked on the Incident or Problem form. | Managers |
Incident notifications
Notification | Description | Target Auditory |
|---|---|---|
| Incident is registered | This notification is sent when a new incident is registered (manually by the agent or reclassified out of an user query). | Caller |
| Incident is assigned | This notification is sent when an incident is assigned to a responsible group or to a responsible person (the state changes to Assigned). | Caller, Assigned User, Assigned Group |
| Incident is in progress | This notification is sent when incident processing starts (the state changes to In Progress). | Caller |
| Incident is postponed | This notification is sent when incident processing has been postponed for a known period (the state changes to Postponed). | Caller |
| Incident is resubmitted | This notification is sent when a postponed incident has been taken into processing: the state changes to In Progress either automatically (on the specified day and time defined in the Resubmission field) or manually by an agent. | Assigned User |
| Additional information needed | This notification is sent when additional information is requested to proceed with this incident (the state changes to Information Needed). | Caller |
| Incident external processing | This notification is sent when incident processing passes to the 3rd party (the state changes to External Processing). | Caller |
| Incident is completed | This notification is sent after incident state changes to Completed. | Caller |
| A comment is added | This notification is sent when a comment is added in the Additional Comments field. | Caller, Assigned User |
| Incident is rejected by user | This notification is sent when an incident is rejected by the caller. | Assigned User |
| Incident is closed (by caller) | This notification is sent when an incident is closed by the caller (the state changes to Closed). | Assigned User |
| Incident is closed (automatically) | This notification is sent when an incident is closed automatically (the state changes to Closed). | Caller |
See the Incident Management to learn more.
User query notifications
Notification | Description | Target Auditory |
|---|---|---|
| User query is registered | This notification is sent when a new user query is received. | Caller |
See the User Query Management article to learn more.
Problem notifications
Notification | Description | Target Auditory |
|---|---|---|
| Assignment Group is changed | This notification is sent when reassigning a problem from one group to another. | Problem manager, the group responsible (group leaders). |
| Assigned User is changed | This notification is sent when reassigning a problem from one user to another. | Problem manager |
| The problem became a Known Error | This notification is sent when a problem has been reclassified as a Known Error. | Caller, Incident Manager, Problem Manager, Service owner |
| Problem state changes | This notification is sent after problem state changes. | Caller |
Requests notifications
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See the Service Request Management article to learn more.
User notifications
Notification | Description | Target Auditory |
|---|---|---|
| Password changes | This notification is sent when a user changes the password of another user. The message contains a link to the New Password page. | Password owner |
| Reset password for new user | This notification is sent when a new user record is inserted. The message contains a link to the New Password page. | New user |
See the Resetting a password and Password resetting configuration articles to learn more.
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