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changes.mady.by.user Igor Shakhbazyan

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changes.mady.by.user Dina Baksheeva

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Comment: Merged branch "DOC0000407" into parent

The Self-Service Portal (SSP) contains the current user's workspace, Cabinet. Here, you can see the tasks assigned to you, track tickets (incidents, inquiries, change requests, etc.), add comments, and manage approval requests.

Cabinet provides the following elements:

  • My Taskstasks
  • My CItickets
  • My Ticketsapprovals
  • Assets and equipmentMy Approvals.

My

Tasks

tasks

This page contains tasks assigned to the current user, i.e., tasks where the Assigned User field value is (dynamic) Me.

Info

You can change the filter conditions for this page in the listitems widget instance related to this page. To configure the <![CDATA[widget instance, navigate to Portal Structure → Widget Instances.

To make a selection of tasks or to find a specific record, use the fields above the tickets:

  • Keywords search – enter characters that a record should contain.
  • Filter by date – specify a period within which a record was created.
  • Filter by state – select one or more states from the drop-down list.

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Note

The Keywords search allows for finding records containing specific words or characters using this filter.

This engine performs search against fields containing text information (of the types such as String, Text, Translated Text) with the Full text search attribute enabled.

My

CI

tickets

This page contains Configuration Items (CIstickets (records of the Task table and its child tables) owned by the current user, i.e., CIs tasks where the Owned by Caller field value is (dynamic) Me.See the Configuration Management article to learn more. 

Info

You can change the filter conditions for this page in the ListItem widget instance related to this page. To configure the <![CDATA[widget instance, navigate to Portal Structure → Widget Instances.

To see tickets of a particular type (<![CDATA[incidents, <![CDATA[requests, <![CDATA[inquiries), use the navigation at the right.

To make a selection of CIs tickets or to find a specific record, use the fields above the tickets:

  • Keywords search – enter characters that a record should contain.
  • Filter by date – specify a period within which a record was created.
  • Filter by state – select one select one or more operational states from the drop-down list.

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Note

The Keywords search allows finding records containing specific words or characters using this filter.

This engine performs search against fields containing text information (of the types such as String, Text, Translated Text) with the Full text search attribute enabled

My Tickets

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My approvals

This page contains tickets (records of the Task table and its child tables) owned by <![CDATA[tickets in the Requested state for the current user to approve or reject, i.e., tasks where the Caller Approver field value is (dynamic) Me and the approval State is Requested. 

Info

You can change the filter conditions for this page in the ListItem widget instance related to this page. To configure the <![CDATA[widget instance, navigate to Portal Structure → Widget Instances.

To see tickets of a particular type (incidents, requests, inquiries), use the navigation at the right

.

To make a selection of tickets approvals or to find a specific record, use the fields above the tickets:

  • Keywords search – enter characters that a record should contain.
  • Filter by date – specify a period within which a record was created.
  • Filter by state – select one or more states from the drop-down list.

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My Approvals

See the <![CDATA[Approval management article to learn more.

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Assets and equipment

This page contains tickets in the Requested state for Configuration Items (CIs) owned by the current user to approve or reject, i.e., tasks CIs where the Approver Owned field value is (dynamic) Me and the approval State is Requested.

See the Configuration Management article to learn more.

Info

You can change the filter conditions for this page in the ListItem widget instance related to this page. To configure the <![CDATA[widget instance, navigate to Portal Structure → Widget Instances.

To make a selection of approvals CIs or to find a specific record, use the fields above the tickets:

  • Keywords search – enter characters that a record should contain.
  • Filter by state – select one or more Filter by date – specify a period within which a record was created.status –select one or more operational states from the drop-down list.

See the Approval management article to learn more.

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Note

The Keywords search allows for finding records containing specific words or characters using this filter.

This engine performs search against fields containing text information (of the types such as String, Text, Translated Text) with the Full text search attribute enabled

In the CI form, you can see the CI and class attributes, as well as its meta-attributes (CI fields and related entries).
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