Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

CI Type

Description

Contains all necessary information details.

Service Owner

Define a person from the Users list.

State

Select one of two possible values:

• Active;

• Inactive.

Operational State

Determines an IT Service availability with the following possible statuses:

• Available;

• Degradated;

• Unavailable;

• Maintenance.

Service Type

Desribes a type of a delivered Service.

Select one of the following values in a drop-down list to fill in the field:

• Business - IT Service is provided from Service supplier to customer;

• Operational - one of the company's departments delivers IT Service as a provider;

• Underpinning - an IT Service is delivered to a Service provider by the third party;

• Request - IT Service is provided on request.

Master Service

Specifies a primary IT Service if necessary.

Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.

Service Specification

Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. 

Business Criticality

Specifies an IT Service cruciality to a business with one of two values:

• High;

• Low.

Serial Number

Automatically assigned to a record when having been created.

Name

A name of a Configuration Item.

Primary IT Service

Specify a provided IT Service choosing it from the list of the CI Items with the IT Service type value.

Serial Number

Enter a serial number of your configuration component if it has one.

IP Adress

Enter the PI number of your configuration device if it has one.

DNS

Enter the DNS adress of your CI if it has one.

Location

Confirm the CI location

Source CI

Recipient CI

Bilateral Relation

Operational Status Transfer Type

Relationship Weight

Weight on change