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Assigning and Updating Change Requests

How to assign a change request

1. Open a change request you want to assign;
2. Press a magnifier icon in the Assigned User or the Assigned Group field;
3. Select the responsible person or group to assign the change request;
4. Press Save.

How to update a change request

1. Open a change request you want to update;
2. Update the fields that you want to make changes to;
3. Press Save.

Create Relationships

You can create relationships between changes and other types of tasks. For this, please complete the following steps:

1. Open the change request you want to work on;
2. Scroll down the page, then press the Related Records tab;
3. You can create these types of relationships:
   1. Incidents Resolved by this Change;
   2. Incidents Caused by this Change;
   3. Problems Resolved by this Change;
   4. Problems Caused by this Change;
   5. Related Changes;
   6. Related Request.
4. To create relationships for the Incidents Resolved by this Change, Incidents Caused by this Change, Problems Resolved by this Change, Problems Caused by this Change, Related Changes, please complete the following steps:
   1. Press a lock icon, then press a magnifier icon;
   2. In the new window that was appeared choose a necessary option;
   3. Press the lock icon again and then press Save.
5. To create relationships for the Related Request, please complete the following steps:
   1. Press a magnifier icon;
   2. In the new window that was appeared choose a necessary option;
   3. Press Save.

Relationship Types

ченджи моэно создавать из проблемов, 

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автоматически переходит в шедулед

осветить механизм

апрувал тикеты

по разному формируются CABы в зависимости от риска и его вероятности (probability).

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