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In SimpleOne, schedules are used to determine working hours. This functionality is used in a various system processes, for example, SLA indicators.
Managing schedules
To create a new schedule, please complete the steps below:
- Navigate to System Scheduler → Schedules.
- Click New and fill in the form.
- Click Save or Save and Exit to apply changes.
Schedule form fields
| Field | Mandatory | Description |
|---|---|---|
| Name | Y | The schedule name. |
| Description | N | Description of the schedule in a concise manner. |
| Parent | N | Specify the schedule to be a parent for the newly created. |
| Timezone | N | Specify the schedule timezone. |
After you have created a new schedule, you need to add the schedule elements. For this, click the New button placed on the Schedule elementElement related list.
Schedule elements form fields
| Field | Description |
|---|---|
| Name | The schedule element name. |
| Schedule | The schedule containing the current element. |
| Type | The element type:
The schedule with the Excluded type does not participate in SLA calculation, as opposed to other types. The Excluded type is designed to separate the non-working hours, for example, weekends, holidays. |
| Started at | The element start time,. |
| Finished at | The element end time. |
| Repeat atType | The element will be repeated:
Or it will not be repeated. |
| Repeat until Until on | The date and time before which the element must be repeated. |
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