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In SimpleOne, this process is implemented as "notifications" sent by email. For now, there are four types of notifications:

Notification "Change request created"

This type of notification is sent when creating a new change request.

Notification "Change authorization required"

This type of notification is sent when the change request state is set to Authorization. In this state, the change request is awaiting authorization.

Notification "Change request scheduled"

This type of notification is sent when the change request state is set to Scheduled. In this state, the change request is fully authorized and scheduled. It has a planned start date and planned end date.

Notification "Change request completed"

This type of notification is sent when the state is changed to Completed. The change is implemented, and the works are over.

Notification "Change approval requested"

This notification is an authorization ticket. It is sent when authorization is required.

Notification "Comment added"

This type of notification is sent when the assigned person or end-user added any comment to the Additional Comments field.

All notifications are sent out to the email that is a contact for a person specified in the Caller field.

You can create new notifications, or modify existing ones. To create a new notification, please complete the following steps:

1. Navigate to the System Notification → Notification;
2. Click New and fill in the form;
3. Click Save.

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 Notifications delivered "out-of-the-box" are described below:

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