| Notification | Description | Table | Notification target auditory |
|---|---|---|---|
| ITSM Task notifications | |||
| Task created | This notification is sent when a new task of any type is created. | ITSM Task | Caller |
| Task created | This notification is sent when a new task of any type is created. | ITSM Task | Follower |
| Task commented | This notification is sent after commenting on a task. | ITSM Task | |
| Comment author | |||
| Task commented | This notification is sent after commenting on a task. | ITSM Task | Follower |
| Task completed | This notification is sent after the task state changes to Completed. | ITSM Task | Caller |
| Task completed | This notification is sent after the task state changes to Completed. | ITSM Task | Follower |
| Attention Required | This notification is sent when the Attention Required checkbox has been marked on the Incident or Problem form. | ITSM Task | Managers |
| Inquiry notifications | |||
|---|---|---|---|
| Inquiry state changes | This notification is sent any time the inquiry state changes. | Inquiry | Caller |
| Change Request notifications | |||
| Change Request is created | This notification is sent after the change request just created and registered. | Change Request | Caller |
| Change Request is scheduled | This notification is sent after the change request state changes to Scheduled. | Change Request | Assigned User |
| Change Request is completed | This notification is sent after the change request state changes to Completed. | Change Request | Caller |
| Change request state changes | This notification is sent any time the change request state changes. | Change Request | Caller |
| Incident notifications | |||
| Incident state changes | This notification is sent any time the incident state changes. | Incident | Caller |
| Incident completed | This notification is sent after the incident state changes to Completed. | Incident | Caller |
| Multiple rejects | This notification is sent in case if the incident has been rejected more than once. | Incident | Assigned user' manager. |
| Problem notifications | |||
| Assignment group changed | This notification is sent when reassigning a problem from one group to another. | Problem | Problem manager, the group responsible (group leaders). |
| Following problem updates | This notification is sent when a problem is updated (the state is changed, or comment is added). | Problem | Specified problem followers list. |
| Problem was reassigned | This notification is sent when reassigning a problem from one user to another. | Problem | Problem manager |
| The problem became a Known Error | This notification is sent when a problem has been reclassified as a Known Error. | Problem | Caller, Incident Manager, Problem Manager |
| Problem state changes | This notification is sent after problem state changes | Problem | Caller |
Уведомить менеджера о 2 и более отказах (таблица Incident)
Your employee's solution for ${current.number} was rejected more than once. Высылается менеджеру назначенного assigned user
Изменение статуса Обращения (таблица Inquiry)
State ${current.number} has been changed. Отправляется колеру.
Оповестить отправителя при добавлении комментария по email (таблица Activities Stream Field)
Subject "Your email was added as additional comment to task you mentioned in subject"
Получает указанный в created by
Согласование для необязательных участников (таблица Approval)
Содержит запрос на согласование, специфический для необязательных участников. Отправляется необязательным участникам согласования.
Согласование для обязательных участников (таблица Approval)
Содержит запрос на согласование, специфический для обязательных участников. Отправляется обязательным участникам согласования.
Announcement publish (таблица service announcement)
Отсылается при смене статуса на Published, на адреса реципиентов.
Announcement Review (таблица service announcement)
...
| Approval notifications | |||
|---|---|---|---|
| Mandatory approvals | This notification contains an approval request specific for mandatory recipients. | Approvals | Mandatory recipients |
| Non-mandatory approvals | This notification contains an approval request specific for non-mandatory recipients. | Approvals | Non-mandatory recipients |
| Announcements notifications | |||
| Announcement review | This notification is sent when an announcement state changes to Review. | Service Announcement | Reviewers |
| Announcement publish | This notification is sent when an announcement state changes to Published. | Service Announcement | Recipients |