The Task table and its child tables provide an efficient way to process tasks, track the process by states and information about the way to solve the task using the Activity Feed.

Set up a visual representation of the process of working on tasks using kanban boards.

In SimpleOne, the Task table is one of the main system tables. The table provides a set of columns as the basis for child tables. The child tables inherit the fields and customize them to the specific processes using the column override.

Usually, the Task table is not used by itself: tasks are created in its child tables.

The following diagram illustrates the structure of the ITSM Tasks table extensions:

Changes applied to the Task table affect its child tables. Ensure the changes do not cause any malfunction of the child tables. Use the column override to modify the parent and child tables.

The records in the child tables of the Task table can be created in the following ways:

The "out-of-the-box" Task table has the following fields:

Task table fields




The task number. The field value has the TSKXXXXXXX format and is filled in automatically.
CallerThe originator of the task.
CompanyThe company to which the task is related.
ServiceThe service to which the task is related.
Assignment groupThe responsible group for the task.
Assigned userThe responsible person for the task.

This field displays the work state and progress. Available options:

  • Draft
  • Registered
  • Open
  • In progress
  • Ready for deploy
  • Ready for test
  • Closed incomplete
  • Closed complete
  • Canceled

You can configure the transitions between states using the State Flow Designer.


The measurement of the effect that the task may cause on the business processes. 

 Available options:

  1. Low
  2. Medium
  3. High
  4. Very High

See the Priority Management article to learn more.


The urgency of the task. Typically, it is evaluated based on the time remaining until the issue impacts the business. 

Available options:

  1. Low
  2. Medium
  3. High
  4. Very High

See the Priority Management article to learn more.


Priority is a function of impact and urgency. It identifies the importance of a task.

 Available options:

  1. Low
  2. Moderate
  3. High
  4. Critical

You can set up the Priority Matrix so that the system automatically populates this field based on the values in the Impact and Urgency fields.

Opened byA user who initiated the task.
SubjectA brief description of the task.
DescriptionA detailed description of the task.

A comment with additional information about the task. Comments are marked in purple.

Comments are visible to the caller on the portal view of the record. When a comment is added, the users involved (caller, assigned group/assigned user) are notified.

Work notes

Notes with the information about the work on the issue. Work notes are marked black.

Work notes are only available to the responsible users in the agent interface. When a work note is added, the responsible users are notified.

Some fields are not displayed in the record form of a newly created table by default. To customize the form, use the form layout settings.

You can create other tables extended from the Task table to suit your business needs. See the following articles to configure your own table extended from Task.

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