System search properties allow SimpleOne administrators to specify search behavior settings. Use system default settings to configure the way and view of search results displaying.

Role required: admin.

To change the system property value, follow the steps below:

  1. Navigate to System Properties → All Properties.
  2. Open the property you need.
  3. Enter the desired number in the Value field.

search_text_service.is_enabled


This property is responsible for enabling the search function. Use True or False values to activate or deactivate the search results display. If you disable the search, the group and table are also not displayed.

DescriptionTypeDefault value
Enables the text search capability.BooleanTrue

simple.search.extend_asterisk_use


The asterisk search operator is used by default if space separates the query words.
DescriptionTypeDefault value

This property extends asterisk usage as a wildcard symbol. Type '*' before or after keywords in the search mode to extend your search query.

To learn more about all search operators, follow the link.

BooleanTrue

search_text_service.excluded_tables


Search tables specify data sources for text search indexing. Within the groups, these tables also collect the search results determining its category. 

DescriptionTypeDefault value

Specify the list of tables separated by a comma that will not appear as options when setting up the Global Text Search tables.

In the Value field, enter the names of the system tables you want to exclude.
String[]task, task_template, common_task

search_text_service.list_of_roles


In addition to ACL checking the search tables when processing a query, this system property specifies the list of roles allowed to use the global search features.

DescriptionTypeDefault valueExample
Specify the comma-separated list of roles authorized to use the Global Text Search.StringNot definedincident_manager, change_manager, admin


search_text_service.maximum_number_of_results


A search table has the limited number of the records found. The value of this property defines the limit.

DescriptionTypeDefault valueExample
The maximum number of results that can be returned after a text index search. This value is used to limit the number of records displayed after extracting from the text index.Integer2000100


search_text_service.number_of_words_in_context


A search result is displayed as a record presented with a title name and field values. Record field values have the format <column_name>: <field_value> and its length may be limited with the search_text_service.portal.number_of_words_in_context property.

DescriptionTypeDefault valueExample
The maximum number of words apart from the query word or phrase displayed in search results.Integer810

search_text_service.portal.number_of_words_in_context


A search result is displayed as a record presented with a title name and field values. Field values have the format <column_name>: <field_value>. The length of field values may be limited on the portal with the search_text_service.portal.number_of_words_in_context property.

DescriptionTypeDefault valueExample
The maximum number of words apart from the query word or phrase displayed in search results on the portal.Integer3235

search_text_service.agent.results_per_page


This property limits the number of the result records displayed on the search result page in the agent interface. Click Show more to open next series of results.

DescriptionTypeDefault valueExample
The maximum number of results that can be displayed on the page after a search query. Integer1020

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