Property list

The listed properties allow setting up and customizing search across the instance.

To get a list of available system properties, please navigate to System Properties → All Properties.

Property nameTypeDefault valueDescriptionExample

search_text_service.excluded_tables

String[]

This property is used only by the reference qualifier to limit the table set for the Table field when a record in the Text search (ts_table) is created. It does not exclude the table from the Global Text Search.


search_text_service.is_enabled

BooleantrueEnables the text search capability.

search_text_service.list_of_roles

StringNot definedSpecify the comma-separated list of roles authorized to use the Global Text Search capability. If the property value is empty, all users are allowed to use the Global Search. incident_manager,change_manager,admin

search_text_service.agent.results_per_page

Integer10This property allows you to specify the maximum number of search results displayed per page in the agent interface.20

search_text_service.maximum_number_of_results

Integer2000The maximum number of results that can be returned after a text index search. This value limits the number of records displayed after extracting from the text index.100

search_text_service.portal.number_of_words_in_context

Integer32

This property allows you to specify the maximum number of words apart from the query word or phrase displayed in search results on the portal.

100

 search_text_service.number_of_words_in_context

Integer8This property allows you to specify the maximum number of words apart from the query word or phrase displayed in search results.8

simple.search.extend_asterisk_use

Booleantrue

This property allows you to use asterisk extended mode as a wildcard symbol.

When this mode is enabled, the advanced searches are performed as if every word within the search query is typed with * on both sides.

Initial queryProcessed query
test email*test* *email*

Also, the asterisk symbol can be used manually within a search keyword for a query extension.

The usage examples and possible outputs are listed on the right.

Asterisk symbol usageSearch result
testtesting, tester, pre-test
factfactor, refactoring
te*ttest, tent, text

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