You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Next »

Property list

The following properties provide settings for requests.

To get a list of available system properties, navigate to System Properties → All Properties.

Property nameTypeDefault valueDescriptionExample

itsm_request.default.assignment_group

IntegerNot definedSpecify the ID of the user group that is assigned to requests by default.157417553315969734

itsm.itsm_request.days_count_to_solution_accept

Integer5Specify the number of days after which a completed request is automatically closed if there is no caller feedback during that time. When the request state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.5

itsm.itsm_incident.days_count_to_solution_accept

Integer5Specify the number of days after which a completed incident is automatically closed if there is no caller feedback during that time. When an incident state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.5

itsm.change_stakeholders.group.id

IntegerNot definedSpecify the ID of the stakeholders group, whose members receive notifications regarding the change request updates.157417569011449935

/


  • No labels