Change request implementation must be planned and scheduled carefully. It is very significant for successful change implementation. Change requests planning and scheduling allow minimizing vital business functions disruption.
It is good to follow the rule: one timeframe – one change request.
Thus we make sure that changes in multiple services or CI's do not affect each other during implementation.
Change Schedule helps to monitor scheduled changes and points out conflicts between overlapping implementations.
Change Schedule includes change request records in the following states: Authorization (approved and not defined), In Progress, and Scheduled. There will not be displayed change requests in other states and requests with denied approvals.
Change Schedule interface
In SimpleOne there are two ways to open Change Schedule:
- via the navigation menu
- via a change request form.
Change Schedule page
To check out the planned changes, navigate to Change Enablement → Change Schedule.
Change Schedule consists of the following elements:
- Change Requests list – displays the title of a record and information about the assigned user and service. Click on the change request to open the record in a new tab.
- Timeline Scale – displays dates or dates and hours depending on the selected View Type.
- View Type – defines the range of time displayed. When Day is selected, then the Scale displays hours and dates. When Week is selected, the Scale displays dates without hours.
- Navigation – provides navigation through the timeline. Click Today to get to the current date and time.
- Timeline – displays the duration of a scheduled change in proportion to the Timeline Scale.
Change Schedule on change request form
To open the Change Schedule, perform the following steps:
- Navigate to Change Enablement → All.
- Open the change you need or create a new one.
- Open the Schedule tab, fill in the fields
- Click Change Schedule.
Unlike the page variant of Change Schedule, this widget contains the following elements:
- Datetime fields – change the schedule of the current record to control overlaps. Click Apply to display a new time interval on the timeline.
- Only Crossed Elements – select this checkbox to display only overlapping records. This overlap is shown on the timeline (3).
The current record is highlighted in blue color.
The start and end date-times will be applied via the Change Schedule to the Planned Start Datetime and Planned End Datetime fields accordingly. You need to click Save or Save and Exit to apply changes.
If the processes overlap, check information about the change requests by clicking on the titles. If the processes may affect each other and cannot be implemented at the same time, reschedule them.
