In SimpleOne, schedules are used to determine working hours. This functionality is used in a various system processes, for example, SLA indicators.
Managing schedules
To create a new schedule, please complete the steps below:
Navigate to System Scheduler → Schedules.
Click New and fill in the form.
Click Save or Save and Exit to apply changes.
Schedule form
Field
Mandatory
Description
Name
Y
The schedule name.
Description
N
Description of the schedule in a concise manner.
Parent
N
Specify the schedule to be a parent for the newly created.
Timezone
N
Specify the schedule timezone.
Please note that only active timezones can be selected.
After you have created a new schedule, you need to add the schedule elements. For this, click the New button placed on the Schedule Element related list.
Schedule elements form
Field
Mandatory
Description
Name
N
The schedule element name.
Schedule
N
The schedule containing the current element.
Type
N
The element type:
Time off
Excluded
Meeting
Appointment
Phone Call.
The schedule with the Excluded type does not participate in SLA calculation, as opposed to other types.
The Excluded type is designed to separate the non-working hours, for example, weekends, holidays.
Started at
N
The element start time.
Finished at
N
The element end time.
Repeat Type
N
The element will be repeated:
Daily
Weekly
Monthly
Yearly.
Or it will not be repeated.
Repeat Until on
N
The date and time before which the element must be repeated.
