You can add potential customer contacts to the list in the agent interface to connect them to the leads, opportunities and companies. By default, only active customer contacts are visible in the list interface.
Role required:crm_marketeer,crm_admin,crm_sales,crm_manager.
To create a customer contact, complete the steps below:
Navigate to CRM → Sales → Customer Contacts.
ClickNewand fill in the fields.
ClickSaveorSave and Exitto apply the changes.
Customer Contactform fields
Field
Mandatory
Description
First name
Yes
Specify the contact's first name.
Last name
Yes
Specify the contact's last name.
Middle name
No
Specify the contact's middle name.
Birthday
No
Specify the contact's birthday date.
Do not send emails
No
Select the checkbox if the contact dooes not want to receive emails.
Do not call
No
Select the checkbox if the contact dooes not want to receive calls.
Is user
No
Select the checkbox if there is an account in the system for this contact.
User
Yes
Specify the account of this contact in the system.
Contact preferences
No
Select preferred ocnnection method of this contract. Available options:
Any
Work Phone
Mobile Phone
Email
Notes
No
Specify additional information, if necessary.
Working data tab
Company
No
Specify the company of this contact.
Manager
No
Specify the manager of this contact.
Job title
No
Specify the job title of this contact.
Certificate
No
Specify the certificate of this contact.
Timezone
No
Specify the timezone of this contact.
Language
No
Specify the language used by the contact.
Contacts tab
Mobile Phone
No
Specify personal phone number of the contact.
Mobile Phone 2
No
Specify second personal phone number of the contact.
Work Phone
No
Specify work phone number of the contact.
Email
No
Specify email of the contact.
Email 2
No
Specify second email of the contact.
Other contacts
No
Specify additional means of communication with the contact.
TheActivity feedwidget is present on the form. Commenting is available for the rolescrm_marketeer,crm_admin,crm_sales,crm_manager.
The following related lists are located under the form:
Leads
Opportunity
Proceed to CRM → Sales → Customer Contacts to see previously created customer contacts. Open theCustomer Contactform to manage it. The actions available for the existing customer contacts:
Generate login – click to add an account for the contact. Specify the email. The newly created account will not be automatically assigned with any roles in the system.
Add to marketing list– click to add the contact to the marketing list. The action is only available for the roles crm_sales, crm_manager.
