Change Control supports three types of changes: standard, normal and emergency change. The change type determines which state model is used and the change process that must be followed.
A standard change is a pre-authorized change that is low risk, relatively common and follows a specified procedure or work instruction.
Changes of this type are most frequently implemented, have repeatable steps and were successfully implemented earlier. As Standard changes are pre-approved, they follow the process in which authorization steps are not required.
Approved standard change requests can be predefined as a template in the appropriate catalog to make requesting a change more efficient. Also, this capability allows the team to control the changes that are authorized as standard.
Normal change is any service change that is not a standard change or an emergency change.
Generally, the process of the change requests of such type prescripts two levels of approval before implementing, reviewing, and closing.
These changes require a full range of evaluations and authorizations, such as: technical approval; Change Advisory Board (CAB) authorization; change manager authorization; and others. Normal changes planning foresees at least possible disruption to service, so these changes often scheduled outside change blackout windows or during defined maintenance windows. This type of changes is used to implement profitable change for any service that is not a standard or emergency change.