In SimpleOne, the schedule functionality is used in various system processes. Schedules are used to calculate working time, for example, to calculate business elapsed time with SLA indicators.
Manage schedules
To create a new schedule, complete the steps below:
- Navigate to System Scheduler → Schedules.
- Click New and fill in the form.
- Click Save or Save and Exit to apply the changes.
Schedule form fields
| Field | Mandatory | Description |
|---|---|---|
Name | Y | Specify the schedule name. |
Description | N | Describe the schedule concisely. |
Parent | N | Specify the parent schedule for the newly created. |
Timezone | N | Specify the schedule timezone. If the value is not specified, the UTC timezone will be used. Only active timezones can be selected. |
After you have created a new schedule, you need to add the schedule elements. To do this, click New in the Schedule Element related list.
Schedule inheritance and prolongation
To set up a schedule for next year, you can use the schedule inheritance. Create a child schedule via the Related Lists area on the Schedule form.
When creating a child schedule:
- You need to take into account the Repeat Until on attribute of the parent schedule elements.
- You can leave parent schedule elements that are not repeated, as they do not affect the working time calculation in the child schedule.
The schedule prolongation involves SLA indication setup that should be performed seamlessly between two years. Indications from which the calculation begins at the end of the year can only expire in the following year. That is why it is risky to change the schedule in indicator records, based on which the calculation is performed.
When creating a schedule that will be used to calculate SLA, you can set the Repeate until on values of repeating elements with a margin of several years from the expected schedule end date or leave the field empty. When the next year comes, it will be enough to add the holidays of the year to the schedule and there will be no need to change the schedule in indicator records.
An out-of-the-box option
The default schedule record for 2023 is available on the platform. The record describes a standard full-time workweek (five eight-hour days) of 40 hours in total, excluding Russian Holidays.
Schedule Elements
| Name | Repeat Type |
|---|---|
| Defender of the Fatherland Day | Yearly |
| International Women's Day | Yearly |
| Spring and Labor Day | Yearly |
| Victory Day | Yearly |
| Russia Day | Yearly |
| Pre-holiday (November 4) | Yearly |
| National Unity Day | Yearly |
| Working hours after lunch | Weekly |
| Working hours before lunch | Weekly |
