In SimpleOne, the Task table is one of the basic tables of the system.
This table is not used on its own. The table provides a set of columns as a basis for child tables, i.e., tables extended from the Task table. The extended tables inherit the fields and adjust them to the business needs using column override.
SimpleOne provides the following set of child tables:
- ITSM Tasks (itsm_task)
- Incident (itsm_incident)
- Inquiries (itsm_inquiry)
- Requests (itsm_request)
- Problems (itsm_problem)
- Change Requests (itsm_change_request).
Task table fields
| Field | Description |
|---|---|
Number | Task number. This field should have the TSKXXXXXXX format. It is filled automatically. |
| Caller | The originator of the task. |
| Company | The company to which the task is related. |
| Service | The service to which the task is related. |
| Assignment Group | Responsible group to work on the task. |
| Assigned User | Responsible person to work on the task. |
| Subject | Brief description of the task. |
| Description | Detailed description of the task. |
| State | This field displays the work state and progress. Available options:
|
| Impact | The measure of effect caused by the issue impacts the business processes. Available options:
|
| Urgency | The measure of time until the issue impacts the business. Available options:
|
| Priority | The importance of the task. Available options:
|
| Opened by | The user who initiated the task. |
| Additional Comments | Comment with the additional information to a problem. Additional comments have the violet marking.
|
| Work Notes | Notes with the information on working on the problem. Work Notes have the black marking.
|
You can create other tables extended from the Task table to meet your business needs. See the following articles to configure your own table extended from Task.
