Use the following properties to set up the processes related to ITSM entities.
To get a list of available system properties, navigate to System Properties → All Properties.
Property name
Type
Default value
Description
Example
itsm_request.default.assignment_group
Integer
Not defined
Specify the ID of the user group that is assigned to requests by default.
157417553315969734
itsm.itsm_request.days_count_to_solution_accept
Integer
5
Specify the number of days after which a completed request is automatically closed if there is no caller feedback during that time. When the request state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.
5
itsm.itsm_incident.days_count_to_solution_accept
Integer
5
Specify the number of days after which a completed incident is automatically closed if there is no caller feedback during that time. When an incident state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.
5
itsm.change_stakeholders.group.id
Integer
Not defined
Specify the ID of the stakeholders group, whose members receive notifications regarding the change request updates.
