In SimpeOne, a record is the basic entity for storing and representing information. In the agent interface you can work with a record using either form or list view.
Both users and processes can interact with any record. These interactions are represented by the CRUD (create, read, update, delete) operations. Depending on the access control list (ACL) settings, some users or groups may have no access to all or some of these operations for a record or some of its fields.
You can create a new record via the agent interface in several ways:
When reading a record, the user of the system sees the available content of the record, i.e., attributes and their values.
To edit a record via the agent interface you can either change values in the fields of the record form, or use the inline editing on the list view.
You can delete a record via the agent interface in one of the following ways:
You can restore the deleted records from the Record Deletion Log (sys_record_deletion_log), if the table that contained the deleted record has the Record deletion logging checkbox selected. |
Each record in an instance is identified by a unique 18-character ID called sys_id. The record ID must be unique within the same table (including records in parent/child tables). The record ID value cannot be changed.
The record ID can be obtained from the record URL address. For example, an article record with the URL shown in the example below has an ID of '158815469913225806'.
https://<instance_url>/record/article/158815469913225806 |
It can be retrieved either from the browser address bar, or by copying the URL of the item at the navigation panel or on the list view.