Content Item Class define the content item purpose (SLA, OLA, UC, Service Description, Known Error, etc) and application area (external/internal).
Role required: admin.
Create an Item Class following the steps below:
- Navigate to KB Dictionary → Content Item Class.
- Click New and fill in the form.
Click Save or Save and Exit to apply the changes.
Form Description
Field | Description |
|---|---|
| Name | A name of the content item class appropriate to its purposes (SLA, OLA, UC, Service Description, Known Error, etc). |
| Content Category | Specify the field selecting one of the following options:
|
| Description | An additional information about content item class. |
Before starting your work with SimpleOne ITSM
Create the following Content Item Classes used for specifying the Exernal specifications:
- SLA;
- Service Description;
- Request Description;
- User Self-Study.
Create the following Content Item Classes used for specifying the Internal specifications:
- Incident Model;
- Request Model;
- Contacts;
- Escalation Rules.
