ITSM Guide

What you need:

1. Users
2. Groups
3. Service Catalog
4. Service Specifications, Known Errors Database, etc. (Knowledge Base)
5. Configuration Items (CMDB)
6. (Organization → Employee → Work Schedule)

Role required: ____

Setup your ITSM 

When starting your work with ITSM, at first, set the basic information about your IT infrastructure.

Create Users

Create Users of the SimpleOne solution to make them manage your ITSM processes.

Create User Groups

Create Groups and assign users to them to perform the ITSM tasks and manage processes in groups.  approving change requests, resolving incidents, receiving email notifications, or performing work order tasks.

Create Configuration Items

Create your Configuration Items (CI) such as IT service components required for proper service delivery in Configuration Management Database (CMDB). Within CMDB, determine CIs with the custom types and establish CI relationships.