Problem Management

Identificate a problem

detect and record a problem:

• as a cause of an incident or a few incidents;
• form other sources manually.

Create a Problem

categorize a problem and define its priority and specify all the related information and records

Copy CIs to Originators

Problem Controlling

investigation and analysis of a problem

Resolve a problem

Create a Problem Task

Related Information Tabs

Notes:

• Additional Comments - ;
• Work Notes - .

Schedule:

• Planned Start Date - ;
• Planned End Date - ;
• Actual Start Date - ;
• Actual End Date - .

Closure Information:

• Closure Notes - . 

Create a Change Request     

If resolving a problem requires to make a change in your system, create a Change Request managed with the the Change Control Practice.

Enter the Problem hamburger menu → Create Change and select one of the following options:

• Standart change - ;
• Normal change;
• Emergency change.

Solved by Changes

Caused by Changes

Complete Originators