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The problem tracking process allows a caller to be informed about the work progress with notifications.

In SimpleOne, notifications are sent via the email. Find below the standard notifications:

NotificationDescriptionTarget auditory
Assignment group changedThis notification is sent when reassigning a problem from one group to another.Problem manager, the group responsible (group leaders)
Problem was reassignedThis notification is sent when reassigning a problem from one user to another.Problem manager
The problem became a Known ErrorThis notification is sent when a problem has been reclassified as a Known Error.Caller, Incident Manager, Problem Manager
Problem state changesThis notification is sent after problem state changes.Caller

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