Notification Scripts

Use the notification scripts to dynamically change the parameters of the outgoing messages using the SimpleEmailOutbound class. 

You can use the same script in multiple email notifications and notification templates. To do so, add a ${script:script_name} embedded script tag to the notification rule or to the related notification template. The fields below are available for the script embedding:

• Subject
• Message
• Message (HTML)
• Other
  
  

To create a notification script, complete the steps below:

1. Navigate to System Notification → Notification Scripts.
2. Click New and fill in the fields.
3. Click Save or Save and Exit to apply changes.

To receive the values of the current and event objects, use dot-notation to address the properties relating to the column names and the current and sys_event tables. See the example below:

(function runNotificationScript(
    /* SimpleRecord */ current,
    /* SimpleTemplatePrinter */ template,
    /* SimpleEmailOutbound */ email,
    /* SimpleRecord */ event
    ) {

    email.setSubject(current.number + '- additional comment has been added');
    email.setBody(`A comment from: ${event.sys_created_by.display_name}: "${event.param_2}"`);

    if (current.days_count > 3 && !current.requester.vip) {
        email.addAddressCc(current.requester.email, current.requester.display_name);
    }

})(current, template, email, event);