Notification Scripts

Use the notification scripts to dynamically change the parameters of the outgoing messages using the SimpleEmailOutbound class. 

There are four objects available in the notification scripts:

To receive the values of the current and event objects, use dot-notation to address the properties relating to the column names and the current and sys_event tables. See the example below:

(function runNotificationScript(
    /* SimpleRecord */ current,
    /* SimpleTemplatePrinter */ template,
    /* SimpleEmailOutbound */ email,
    /* SimpleRecord */ event
    ) {

    email.setSubject(current.number + '- additional comment has been added');
    email.setBody(`A comment from: ${event.sys_created_by.display_name}: "${event.param_2}"`);

    if (current.days_count > 3 && !current.requester.vip) {
        email.addAddressCc(current.requester.email, current.requester.display_name);
    }

})(current, template, email, event);

You can use the same script in multiple email notifications and notification templates. To do so, add a ${script:script_name} embedded script tag to the notification rule or to the related notification template. The fields below are available for the script embedding:

• Subject
• Message
• Message (HTML)
• Other
  
  

To create a notification script, complete the steps below:

1. Navigate to System Notification → Notification Scripts.
2. Click New and fill in the fields.
3. Click Save or Save and Exit to apply changes.