The purpose of Configuration Management, which is part of theService Asset and Configuration Management (SACM) process, is to define and control IT service components asconfiguration items (CI), and to provide reliable information about services and infrastructure states.
Within SimpleOne, Configuration Management is responsible for ensuring that individual service components are identified, supplied, and controlled. All CIs such as IT services, components required for proper service delivery, and relationships between them are stored as configuration records in the Configuration Management Database (CMDB). The System Definition catalog provides tools and methods for full CMDB customization.
The SimpleOne Configuration Management solution allows to perform the following types of activities:
Configuring CMDB structure by identifying CIs required to deliver IT services.
Customizing and extending CMDB structure with classes and models.
Maintaining and providing accurate configuration information, including CI attributes and relationships.
Monitoring and controlling current states and conditions of IT services and other CIs.
Tracking CIs, their relationships, and states with the Service Model.
Make your Configuration Management structure comprehensible and adaptable to changing conditions with CMDB tools. The System Definition features help administrators to build a CMDB solution that satisfies their business needs.
A Configuration Management Database collects and stores all configuration records about the attributes and relationships of your CIs. It provides means to identify IT services and their various components as CIs and to determine them with the custom types.
Classify your CMDB structure to make it meet your business needs. Use System Definition features to create and add new inherited CMDB tables, to establish relationships between them and to determine class policies.
Extend your CMDB structure with classes of CIs and equipment models specific to these classes. Add special attributes to classes and models to define up-to-date information about your assets and equipment.
Build your CMDB structure by setting up relationships among CIs. CMDB special tools are intended to help administrators customize and establish CI relationships.
