Create relationships
Field | Description |
Solved by Changes | Specify change requests that helped to resolve the problem. |
Caused by Changes | Specify change requests that caused the problem. |
Related Problems | Specify problems related to this particular problem. |
Known Error | Assign a known error record from the Known Errors database. |
Related Articles | Specify articles from the Knowledge Base related to this particular problem. |
Related Incidents | Specify incidents related to this particular problem. |
Related User Query | Specify a user query related to this particular problem. Filled in automatically if the problem is created from a user query. |