Logging In

To log in to the SimpleOne system, visit https://your.instance.example.ru and enter your login and password.

You can switch the system language in the top left corner and find all available support contacts by clicking Help.

In SimpleOne, the process of setting the password runs automatically, not involving agents. As a newly added user, you can set password via a specific link from the email notification. If you forget the password, you can reset it via portal or email.

Setting a password

After you are added as a new user, you will receive a notification via email.

To set up a password, complete the steps below:

1. Click the link in the email message. You will be redirected to the New Password page.
2. Enter the new password and click Confirm. You will be redirected to the Login page.
   
3. Enter your login and password and click Log in.

Resetting a password

You can reset your account password if this feature is enabled on the system:

1. On the Login page, click the Forgot password? link.
2. Enter your email.
3. Click Submit. 

4. After that, you will receive a message containing a link for resetting a password. The link will redirect you to the New Password page, where you can set up a new password.

5. Enter the new password and click Confirm. You will be redirected to the Login page.

6. Enter your login and password and click Log in.

Changing a password

If you have access rights, you can change your password via the agent interface in your profile.

To edit a user record, perform the following steps:

1. Click on your avatar or name at the top right and navigate to Profile.
2. Enter a new password into the Password field.
3. Click Save or Save and Exit to apply changes.