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Property list

The following properties provide settings for requests.

To get a list of available system properties, please navigate to System Properties → System Properties.

Property nameTypeDefault valueDescriptionExample

itsm_request.default.assignment_group

IntegerNot definedID of the user group to use as a default one for requests assigning.

itsm.itsm_incident.days_count_to_solution_accept

Integer5Within this property, a days count is set, after which the completed incident is automatically closed if the user not evaluate the works by himself. When an incident state changes to Completed, a postponed event is created performing actions described above. Days count should be greater than 0.5

itsm.itsm_request.days_count_to_solution_accept

Integer5Within this property, a days count is set, after which the completed request is automatically closed if there are no feedback from the caller during this time. When the request state changes to Completed, a postponed event is created performing actions described above. The number of days should be greater than 0.5

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