Within this property, a days count is set, after which the completed incident is automatically closed if the user not evaluate the works by himself. When an incident state changes to Completed, a postponed event is created performing actions described above. Days count should be greater than 0.
5
itsm.itsm_request.days_count_to_solution_accept
Integer
5
Within this property, a days count is set, after which the completed request is automatically closed if there are no feedback from the caller during this time. When the request state changes to Completed, a postponed event is created performing actions described above. The number of days should be greater than 0.
