Configuration Management is the part of the Service Asset and Configuration Management (SACM) process which purpose is to define and to control service components and Configuration Items (CI), as well as to provide reliable information about services and infrastructure statuses.
Within SimpleOne, Configuration Management is responsible for ensuring that the individual service components are identified, decently supplied, and adequately controlled. All CIs such as IT services and components required for a proper service delivery and relationships between them are stored as configuration records in Configuration Management Database (CMDB). SimpleOne System Definition category provides tools and methods for full CMDB customization.
SimpleOne Configuration Management solution allows performing different types of activities:
- Configuring CMDB structure identifying CIs required to deliver IT services and their constituent components;
- Maintaining accurate configuration information, including their various attributes and relationships, and provide all the information related to them;
- Monitoring and controling current states and conditions of services and other CIs;
- Tracking CIs, their statuses and relationships using the Service Resource Model;
- Customizing and expanding CMDB structure with the advanced features of the System Definition.
Make your Configuration Management structure comprehensible and adaptable to changing conditions with CMDB tools. CMDB Class Wizard features help administrators to build a CMDB solution that satisfies your business needs.
CMDB Structure
A Configuration Management Database collects and stores all configuration records about the attributes and relationships of your CIs. It provides to identify IT services and their various components as CIs and to determine them with the custom types. CMDB special tools are intended to help administrators customize and establish relationships between CIs.
CMDB Expansion
Expand your SimpleOne CMDB structure to make it meet all your business needs. Use the advanced and flexible class wizard features to create and add new inherited CMDB classes, to establish relationships between them and to determine class policies, as well as the attributes of control and assess.
