Approvals can be defined for all tasks whose workflow may require such a step and allow users and groups to be associated with a task, for the purpose of either approving or rejecting the task.
To define approvals, please navigate to the Approvals category.
Approves
Approval rules
Approval rules are a flexible instrument able to trigger on a predefined event. Approval rules also can automatically create a set of approvers.
Approval rules can automatically set the approval state to something other than Not yet requested. As a result, an approval rule can create a set of approvers. You can also start the approval process by setting the approval state toRequested.
| Field | Description |
|---|---|
| Target | Specify a table which will be processed by this approval rule (for example, Incident). |
| Approve condition | Create a condition to meet before sending approve tickets. Use the Condition Builder to build a filter that fits your needs. You can create complex AND and OR filters, more than one in one approve condition. |
| Approver | A choice field specifying a category of users responsible for the request approving. Available choice options:
|
| Users | If the Users option was selected in the Approver field, then choose one or more users responsible for the approval process in this dictionary field. |
| Script | If the Script option was selected in the Approver field, then enter the script extending your approval condition. You can use SimpleOne server-side API there. |
| Group | If the Group option was selected in the Approver field, then choose the group responsible for the approval process in this dictionary field. All the group members will have approval tickets to process. |
| Approval abortion rule | In this field, you can specify the condition of the approval request reject. Available choice options:
|
| Count | Specify a limit of the rejected tickets for the approval request reject. |
