The State Flow Designer allows configuring transitions between the states. In particular, it is used in the practices state models (for example, Incidents State Model, Changes State Models).
You may need to configure transitions for the specified practice (let it be Incidents). For this, you have to create a state model first, and then you can configure transitions.
The state models are stored in the sys_state_model table.
To create a state model, please complete the following steps:
- Navigate to the State Flow Designer → State Models;
- Click New, fill in the form and then click Save.
State model form fields
| Field | Description |
|---|---|
| Name | The displayed model name. |
| Table | Choose a table to create a model. |
| Description | Description of the state model in a brief manner. |
| Condition | Specify a condition if you need to create multiple state models for one table. |
When you are creating conditions, please keep in mind that for the fields types listed below the following operators are supported:
| Field type | Operators |
|---|---|
| True/False | is | is not |
| Choice & Reference | is | not is | is one of | is not one of | is empty | is not empty |
