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ITSM

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In terms of SimpleOne, the personnel who use our solutions to facilitate and enhance their day-to-day work processes have the User role.  

The basic information about SimpleOne is provided in the articles for Users. This section of the documentation library helps Users understand the work environment and procedures available in SimpleOne, and apply its power to the tasks its Users routinely work on.   



Technical specialists who configure SimpleOne and control its operation have the Administrator role (or just Admin).

The Admin section in the documentation library provides guidance on how to configure SimpleOne in line with the organization structure, business processes, information flows and work procedures in the specific Company, how to avoid or troubleshoot problems Users may face when they use SimpleOne. 



Technical specialists who fine-tune Simple One and deep dive under its hood to enhance and extend its operation have the Developer role.

A special section in the documentation library provides technical insight for Developers into things like table structure, system properties, integration capabilities, API and scripting, and more.









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