The following properties provide settings for requests.
To get a list of available system properties, please navigate to System Properties → System Properties.
Property name
Type
Default value
Description
Example
itsm_request.default.assignment_group
Integer
Not defined
ID of the user group to use as a default one for requests assigning.
itsm.itsm_incident.days_count_to_solution_accept
Integer
5
Within this property, a days count is set, after which the completed incident is automatically closed if the user not evaluate the works by himself. When an incident state changes to Completed, a postponed event is created performing actions described above. Days count should be greater than 0.
