Configuration Management is the part of the Service Asset and Configuration Management (SACM) process which purpose is to define and to control IT service components as Configuration Items (CI), and to provide reliable information about services and infrastructure statuses.
Within SimpleOne, Configuration Management is responsible for ensuring that the individual service components are identified, decently supplied, and adequately controlled. All CIs such as IT services, components required for proper service delivery, and relationships between them are stored as configuration records in Configuration Management Database (CMDB). The System Definition catalogue provides tools and methods for full CMDB customization.
SimpleOne Configuration Management solution allows performing different types of activities:
Configuring CMDB structure by identifying CIs required to deliver IT services
Maintaining and providing accurate configuration information, including their attributes and relationships
Monitoring and controlling current states and conditions of IT services and other CIs
Tracking CIs, their relationships, and states with the Service Model
Customizing and expanding CMDB structure with the advanced features of the System Definition.
Make your Configuration Management structure comprehensible and adaptable to changing conditions with the CMDB tools. The System Definition features help administrators to build a CMDB solution that satisfies your business needs.
A Configuration Management Database collects and stores all configuration records about the attributes and relationships of your CIs. It provides to identify IT services and their various components as CIs and to determine them with the custom types.
Build your CMDB structure by setting up relationships between CIs. CMDB special tools are intended to help administrators customize and establish CI relationships.
Expand your SimpleOne CMDB structure to make it meet all your business needs. Use the advanced and flexible System Definition features to create and add new inherited CMDB tables, to establish relationships between them and to determine class policies, as well as the attributes of control and assess.
