This widget is to visualize the comments added against the record and visualize the changes in the values of the fields specified.
The comments widget consists of the following parts:
- Input fields (Additional Comments and Work Notes). These fields are of the journal_input type described in Field Types. The difference between them is:
- The Additional Comments field is for communication with the requester. It may be, for example, progress updates or clarifying questions. These comments are visible for the requestor in his profile on the Self-Service Portal;
- The Work Notes field is for internal communications of the task fulfillers. These comments may be technical and can contain information that should not be shared with the requester.
- Activity stream whose essence is to ticket activities logging. It contains the following information:
- Which field was changed;
- The user who did the change;
- Old field value;
- New field value.
The activity stream may not display by default on the form. In this case, add the Activities (filtered) field in the form using the Form Layout functionality.
The example of the activity stream is on the screenshot below.
