Inbound email actions allow defining the actions an instance takes when receiving an email.
They are similar to business-rules in the usage of scripts and conditions that perform actions on the target table. Inbound email actions check the email for some watermark that associates it with a task and checks for other conditions. If the conditions are met, then the inbound email action performs the preconfigured activities. They may be of two types:
Record action: setting a value for a field in the target table.
Email reply: sending an email back to the source that triggered the action.
Inbound email actions are most commonly used for processing emails (for example, create a new Incident when received an incoming email containing "Incident" in the subject line).
The message type required to run the action. Available choice options:
Reply;
Forward;
All;
New.
Reply letters usually have distinctive features, such as watermarks with an In-Reply-To email header, or whose subject line begins with a recognized prefix.
Forward letters have similar features. And "all letters" are the letters that are not recognized as a reply or forward messages.
Action type
The action type. Available choice options:
Reply Email;
Record Action.
When the "Reply Email" option is chosen, then the action behavior is to send an email in reply when triggered.
When the "Record Action" option is chosen, then the script is running (it should be specified in the Script field).
Active
Select this checkbox to activate the action.
Dsn
Select this checkbox on to trigger the action in response to the Delivery Status Notification letters.
Invitation
Select this checkbox on to trigger the action in response to the Invitation letters.
Order
Enter the number to define the order of action processing. Actions are processed in ascending order (lower numbers are processed first).
Stop Processing
Select this checkbox to terminate other inbound actions after the current action runs.
Reply email
Compose the email message to send to the source that was the trigger of the inbound action
From
Reference to the user, on behalf of which the script is executed, or the reply letter is sent.
Filter conditions
Specify the condition that must be metto trigger the inbound action. Use the Condition Builder to build a filter that fits your needs. You can create complex AND and OR filters, more than one in one condition.
Script
Enter the script that the inbound email action runs. You can use all methods of server-side API classes here,
Table
Choose the target table here.
Description
Enter the detailed description of what this email action does (this is optional).
